Ratings based on 825 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Belden
Posted 17 Jun 2024
Great stay
Comment from Hotel Management
17 Jun 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
16 Jun 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 14 Jun 2024
Didn’t like that our room smelled like sewer ever time you used the water.
Comment from Hotel Management
16 Jun 2024 by David, Hotel Management
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 6 Jun 2024
It's so good , clean and comfortable
Comment from Hotel Management
7 Jun 2024 by David, Hotel Management
Thank you so much for the kind review
by A verified traveler
Posted 30 May 2024
I love staying at this location. Sadly this last go around; they didn't have a room ready for us, all had been booked. This was a major inconvenience for me seeing as I booked the LARGEST room they had to offer, just to get there and it be given to someone else already regardless of the insurance on the room. They gave us a interjoining room to make up for it but that also made it much harder on the stylist to get 5 teens ready for prom in the smaller rooms.
Comment from Hotel Management
31 May 2024 by David, Hotel Management
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler from Lake Havasu City
Posted 18 May 2024
Hotel was loud, dirty, old. Our door was broken. Very disappointed, not worth the cost. Will not stay again.
Comment from Hotel Management
19 May 2024 by David, Hotel Management
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
12 May 2024 by David, Hotel Management
Thank you for the kind review
