Ratings based on 353 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Frankfort
Posted 3 Jun 2024
The property and rooms were dirty, the plumbing did not work well, noisy. The closet door would not open or close. The only good thing was the gal at the front desk was friendly when we checked in. We will not stay here ever again.
Comment from Hotel Management
3 Jun 2024 by Meh, Hotel Management
Thank you for staying with us and writing a review. I apologize for any inconvenience but we never had plumbing complain. Again I apologize for any inconvenience.
by A verified traveler
Posted 2 Jun 2024
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Comment from Hotel Management
3 Jun 2024 by Meh, Hotel Management
Thank you for staying with us and rating us. We hope to see you soon again.
by A verified traveler
Posted 25 May 2024
There was black MOLD on the shower curtain in the bathroom and it smelled strongly of old cigarette smoke, maybe because our room was the last down the hall by the exit door or maybe because the scent wasn’t taken care of, I’m not sure. The staff was nice and attentive upon arrival, no complaints there. Around back there was trash littered everywhere by the trash area. I didn’t dare showering, due to the black mold and I would like a refund if possible.
Thank you.
Comment from Hotel Management
27 May 2024 by Meh, Hotel Management
Thank you for staying with us and writing a review. We do tell guest to smoke way from the building but they don't listern so they smoke right outside that door or around the corner by that room window. I apologize for any inconvenience and we hope to see you again.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Meh, Hotel Management
Thank you for staying with us and rating us. I apologize for any inconvenience because you have scored us low. We hope to see you soon again.
by A verified traveler
Posted 19 May 2024
Everything was great. Staff was great.
Pool was pretty cloudy and a little cold.
Comment from Hotel Management
20 May 2024 by Meh, Hotel Management
Thank you for staying with us and writing a review. The weather keep going up and down so we have to adjust tempreture accordingly. I apologize for any inconvenience and we hope to see you soon.
by A verified traveler
Posted 19 May 2024
Easy parking. Convenient location.
Comment from Hotel Management
20 May 2024 by Meh, Hotel Management
Thank you for staying with us and writing a review. We are glad that you had a great stay with us and found our location convenient. We hope to see you soon again.
by A verified traveler
Posted 18 May 2024
Desk clerk very polite and efficient. Great personality for hospitality industry.
Comment from Hotel Management
23 May 2024 by Meh, Hotel Management
Thank you for staying with us and writing a review. We are glad that you have enjoyed your stay. Hope to see you soon.
by A verified traveler
Posted 10 May 2024
Front desk clerk not attentive upon arrival. He was actually on the phone with another guest via an earbud while checking us in. He was mumbling and we thought he was talking to us but he didn’t respond when we said “pardon?” He was rude to the person on the phone. Room was adequate but definitely not nice. Breakfast area was dirty with a sticky floor and tables. Someone spilled coffee all over a chair and floor and it took quite a while before they cleaned it up. Coffee cups are like shot glasses. Would not stay again.
Comment from Hotel Management
11 May 2024 by MEL, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Meh, Hotel Management
Thank you for staying with us and rating us. I apologize for any inconvenience you had at our hotel because you have scored us low. We hope to see you again.
