Ratings based on 976 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Upon check-in, we noticed that we only had 1 bath towel for our room of 5 occupants. We also noticed that the “blankets” on the beds consisted of only 2 top sheets and a very thin blanket. I asked the employee at the front desk for 4 more towels, enough for all of us, as well as a couple of extra blankets for the beds. After multiple attempts, including being told by the employee to come back later since the manager could not be reached, I was never given enough towels for my rooms occupants. I was never given any extra blankets, only a single top sheet. I was told multiple times that I already had enough towels in my room, even though I checked the entire room thoroughly a couple of times. I also asked about a roll away bed for one of my children, and was refused. I felt insulted and demeaned. I was courteous the entire time and was only asking for what my family needed for a descent stay. We shared each others wet towels, went to sleep and checked out the next morning, cutting our stay short and forfeited money at this property in order to enjoy warm and courteous customer service at a different property in town. Other Microtels may be fine, but I would never recommend this property due to their mismanagement and lack of courtesy and respect for their clients.
Comment from Hotel Management
15 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest, Thanks for sharing your thoughts about your stay. On the basis of your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary.Sincerely,Hotel Manager
by A verified traveler
Posted 10 Jun 2024
It was ok
Comment from Hotel Management
12 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
by A verified traveler
Posted 7 Jun 2024
It was fine thank you
Comment from Hotel Management
12 Jun 2024 by Hotel Manager, Hotel Management
Dear John, We're so glad you had a great stay! We want all our guests to feel welcome and comfortable, and we're glad we were able to do that for you. We look forward to seeing you again.Sincerely,Hotel Manager
by A verified traveler
Posted 3 Jun 2024
Simple accommodation, clean rooms, convenient to Air Force Museum.
Front desk person somewhat lacklustre but otherwise good value.
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest, Thank you for the kind words! We're so glad that you had a great experience at our hotel. We are always looking for ways to improve our services and ensure that our guests have the best time possible. We hope to see you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager
by A verified traveler
Posted 26 May 2024
Lots of noise untill one in the morning
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager
by A verified traveler
Posted 24 May 2024
breakfast could have been much better.
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're so glad you enjoyed your stay with us, We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager
by A verified traveler
Posted 15 May 2024
Beds where amazing
Comment from Hotel Management
17 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're thrilled to hear that you found our beds amazing during your stay. Providing a comfortable sleep experience is important to us, and we're glad we could exceed your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 12 May 2024
Asked for extra towels when checking in and they didn’t like to give them to me and it’s rooms ok
Comment from Hotel Management
17 May 2024 by Hotel Manager, Hotel Management
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you faced when requesting extra towels. Your feedback is important to us, and we will address this with our staff to ensure better service in the future. We appreciate your understanding and hope you had an overall satisfactory stay.Sincerely,Hotel Manager
