Ratings based on 517 Verified Reviews
2.4 Room cleanliness
3.0 Service & staff
2.4 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Nathan, We apologize for any shortcomings during your stay. Please contact us directly to address any concerns you may have had. We value your feedback and hope to have the opportunity to make it right.
by A verified traveler
Posted 20 May 2024
If you can’t sleep in your car cause you feel unsafe this place won’t help. You maybe more comfortable though, but only if you can stand the smell.
The bathroom was disgusting. If you walk around barefoot or without shoes your feet will be black.
There is no safe, coffee maker or iron & ironing board. The hair dryer did not work: The air conditioning unit looked and smelled of mold and mildew.
Having observed where they serve breakfast we opted for IHOP.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Ryan, We value your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable environment for all our guests. Your concerns will be shared with the relevant teams for further review and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 19 May 2024
I would not recommend this hotel to anyone drug active area did not stay did not feel safe
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Harold, We're sorry to hear about your experience. Guest safety is a top priority for us, and we take all feedback very seriously. We encourage you to reach out to our management team to further discuss your concerns. Thank you for sharing your feedback with us.
by A verified traveler
Posted 6 May 2024
Good
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello JONATHAN,Thank you for sharing your feedback with us. We appreciate hearing about your experience and will take your comments into consideration for future improvements. If you have any further concerns, please don’t hesitate to reach out to our management team.
by A verified traveler from Naperville
Posted 24 Apr 2024
Sub-standard accommodations. Kind of dirty. I would not stay here again.
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Miles, We're disappointed to hear about your experience and appreciate you sharing your feedback with us. Your comments will be shared with our team for improvement. If you have any further concerns, please don't hesitate to reach out to our management.
by A verified traveler
Posted 21 Apr 2024
That is the most nasty hotel I’ve ever seen. We could not even stay there. The sheets were so dirty and blood stained the bathroom sink did not drain. The phone didn’t even have a plug on it so you could not call front desk. That place should be shut down. We tried to get our money back but they said we had to go through expedia to get it back. We did have to go pay over 200.00 for another hotel room down the road. If this is the kind of place expedia represents I will not be using them again. I would like to have a refund for that room that we could not use.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Teresa, We're sorry to hear about your experience at our hotel. We take all feedback seriously and will address these concerns with our team. For any financial matters or refunds, we recommend reaching out to Expedia directly for assistance. Your feedback helps us enhance our guest experience.
by A verified traveler
Posted 19 Apr 2024
Trash
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Nick,We regret to hear about your experience and value your feedback for our continuous improvement. If you wish to discuss your stay further, please do not hesitate to contact our management.
by A verified traveler
Posted 18 Apr 2024
when I checked in, I was asked to give them another 20 minutes or so to clean the room. okay. thought the parking lot was small and crowded first thing. room and beds were smaller than depicted on the website. while checking over the room, found the phone did not work, the shower knob had to be pulled upon forcefully to turn the water on. you had to bang on the knob to turn off the water. the microwave was unplugged at first. the air conditioner would either run full blast or cycle on and off, and the smell from it was not pleasant. random holes in the walls, truly awful paint job, and the baseboards were hit and miss. spider webs in the ceiling lights, missing light bulbs, and no stopper in the bathroom sink. no insulation in the ceiling, could hear every step in the room above mine. had to pee in the middle of the night, and the bathroom reeked of poo from the pipes. when using the shower the water smelled, along with the shower stall being flimsy and looked to have mold. refrigerator froze my food. the desk chair has seen better days. all in all, I should have noped out in the 15 minute inspection time. a box with windows is basically what you get at this place.
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Renee, We regret to hear about these inconveniences during your stay. Your feedback allows us to address areas for improvement and we appreciate your detailed input. Should you have any further concerns or wish to discuss your experience, please feel free to contact our management team directly for further assistance.
by A verified traveler
Posted 16 Apr 2024
Cool!
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Derrick,We're glad to hear you had a good experience at our hotel! Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. If you have any further comments or suggestions, please feel free to reach out to our management team. We hope to welcome you back soon!
by A verified traveler
Posted 14 Apr 2024
This place Is a dump.nothing like the pictures!
Comment from Hotel Management
16 Apr 2024 by Manager, Hotel Management
Hello Reuben,We appreciate your feedback and regret to hear about your experience. We always strive to meet guest expectations based on the information provided. For any future stays, we recommend reaching out directly to our management team to address any concerns. Thank you for sharing your thoughts with us.
