Ratings based on 635 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Super clean
by A verified traveler
Posted 27 May 2024
Friendly staff
by A verified traveler
Posted 20 May 2024
Near hospital. Quiet. Clean. Staff was great! Definitely would stay here again.
by A verified traveler
Posted 18 May 2024
I did not like that my room was not serviced in the mornings for a couple of days; I missed the sign that said so. Once I asked, they took care of it right away. The hotel staff is fantastic.
by A verified traveler
Posted 12 May 2024
by A verified traveler from Palms
Posted 7 May 2024
by A verified traveler
Posted 6 May 2024
Everything was perfect! Truly felt taken care of and truly appreciated! All staff were sooooo wonderful and caring! And went above and beyond! Best experience!
Comment from Hotel Management
7 May 2024 by Bob Bruggeman, Hotel Management
We're absolutely thrilled to hear that you had a perfect experience during your stay with us! Providing exceptional service and ensuring our guests feel cared for is our top priority, and we're delighted that our staff went above and beyond to make your stay memorable. Your kind words mean the world to us, and we'll be sure to pass along your compliments to our team.Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful experience in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Bob Bruggeman
by A verified traveler from Saint Louis
Posted 5 May 2024
Check-in with staff was excellent. Rooms were nice. Pillows need a significant upgrade.
Comment from Hotel Management
7 May 2024 by Bob Bruggeman, Hotel Management
rachelle,We're delighted to hear that you had an excellent check-in experience with our staff and that you found the rooms to be nice. Your feedback regarding the pillows is valuable to us, and we apologize for any inconvenience they may have caused. We'll certainly take your comments into consideration as we strive to enhance the comfort of our accommodations for all guests. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 4 May 2024
Clean and updated hotel. Friendly staff, plenty of amenities
Comment from Hotel Management
7 May 2024 by Bob Bruggeman, Hotel Management
We're thrilled to hear that you enjoyed your stay with us! Providing a clean and updated environment, along with friendly service and ample amenities, is our priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,Bob Bruggeman
by A verified traveler
Posted 29 Apr 2024
For the price that was paid, it was not worth it. AC/Heater had loud rattle. Refrigerator made a lot of noise. A number of TV stations would not come in and confusing to navigate. Shower was cold even though water at tub level was hot. Service at Bistro was slow.
Comment from Hotel Management
7 May 2024 by Bob Bruggeman, Hotel Management
Greg,We apologize for the inconveniences you experienced during your stay. Your feedback is invaluable to us as we strive to improve our services and amenities. We're sorry to hear about the issues with the AC/heater, refrigerator, TV stations, and shower temperature, as well as the slow service at the Bistro. Please know that we take your concerns seriously, and we will address them promptly with our team to ensure that these issues are resolved and do not recur in the future.We understand the importance of providing a comfortable and enjoyable experience for our guests, and we regret that we fell short of meeting your expectations on this occasion. If there's anything else we can do to make amends or if you have any further feedback to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,Bob Bruggeman
