Ratings based on 449 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from addison
Posted 8 May 2024
great spa, great breakfast. The room nice and big but could use a bit of updating. Overall, a very nice stay.
by A verified traveler
Posted 15 Nov 2023
First and foremost, I must commend the aesthetic appeal and convenience of your facilities, which significantly enhanced my stay. The property's beauty and the array of amenities available were truly impressive.
However, I would like to bring to your attention an incident that occurred during my visit, which somewhat marred the otherwise pleasant experience. One early morning, I requested a cup of coffee and was informed of a $3.00 charge. As I did not have my wallet with me at that moment, your staff kindly allowed me to sign a receipt to add the charge to my room bill – a gesture I appreciated for its convenience.
Unfortunately, the situation took an uncomfortable turn later that day. As I was preparing to leave the hotel for the day, I was approached by a staff member in the lobby who insisted that I needed to pay for the coffee immediately. This occurred in front of my colleague, and I found the manner of approach quite embarrassing, especially considering that the charge had already been billed to my room as per the earlier arrangement.
I understand that policies regarding payments must be adhered to, but I believe this situation could have been handled with more discretion and professionalism. A simple reminder at check-out or a more private conversation would have been more appropriate and less embarrassing.
I hope this feedback is helpful in further refining the guest experience at your hotel.
by A verified traveler
Posted 10 Aug 2023
by A verified traveler
Posted 4 Aug 2023
Let me just start by saying that this used to be my favourite hotel in Europe.
The art deco, the size of the rooms, the quietness yet grandeur of the hotel plus it’s quaint location made it special.
However, this time, the room was quite small, looking at the back of the building and most importantly the carpet was full of stains. Very visible stains. It was not worthy of a 4* rating at all. Add to that, the fact that there was no hair conditioner in a spa hotel, the bed throw didn’t seems to have been washed, and the walls ans cupboards were in need of some repair, I was disappointed.
This hotel has primed in its attention to detail as well as the surroundings. But this time it failed.
Also, the road to the hotel was closed. There should have been a message from the hotel to let us know ans at least an offer of help to carry the luggage up a long way up stairs etc. unfortunately there was no message and no help.
by A verified traveler
Posted 27 Jul 2023
Beautiful building , spacious room, great spa
by A verified traveler
Posted 13 Jul 2023 on Orbitz
The shower didn’t work in my room. The next day an “upgrade” was offered. The safe in the new room was broken. The dining room informed me at 8.30 pm that no food would be available in the kitchen to cook a meal.
by A verified traveler
Posted 12 Jul 2023 on Hotels
by A verified traveler from Montreal
Posted 21 May 2023
Reception area is grandiose
by A verified traveler
Posted 19 Sep 2022
Hotel is living on fading glory. Breakfast had nasty coffee and no cut fresh fruit. Room not cleaned until 3:30, then no fresh towels although all towels soaked by shower without curtain that flooded the bathroom. No offer to help me luggage to room although I’m a woman with a cane and walking boot on her foot travelling alone.
Spa receptionist likewise unhealthful to handicapped person. Best staff member was Michel in the spa! Showed me elevators and stored my boot!
In general the staff needs to be trained on customer service!!!!
by A verified traveler from MIAMI
Posted 5 Aug 2022
Beautiful and spacious room, quiet & clean. Nevertheless, balconies are dirty (never cleaned, with timeless spiders) as the bathroom vents. Check in and out is an headache with no reserved and dedicated parking lots. We got a fine in the spa area where we are strangely invited to park among vans and prohibited areas
