Ratings based on 303 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2024
excellrnt hotel
by A verified traveler from LONDON
Posted 25 Feb 2024
Rooms very tired and look like they haven’t had any attention since 1970. The view however is spectacular. Overall, this hotel could be incredible but needs a multi million investment programme to bring the rooms into the current century
Comment from Hotel Management
27 Feb 2024 by Emmanouela Papadopoulou, Hotel Management
Dear Guest,It's truly a pleasure to read your insightful comments about our hotel. We're delighted to hear that you were captivated by the spectacular view our property offers.It's evident from your words that you see great potential in our establishment. Your observation about the room decor is appreciated, and we are aware that maintaining the charm of our historic hotel while keeping up with modern expectations can be a challenging balance to strike.Let me assure you that our primary goal is to provide an exceptional experience for our guests and we're consistently working towards enhancing our services.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Best Regards,Emmanouela Papadopoulou,Guest Experience Manager
by A verified traveler
Posted 21 Sep 2023
by A verified traveler
Posted 4 Apr 2023 on Hotels
by A verified traveler
Posted 20 Mar 2023 on Hotels
by A verified traveler
Posted 11 Mar 2023
by A verified traveler
Posted 6 Mar 2023
by A verified traveler
Posted 26 Feb 2023
by A verified traveler
Posted 26 Feb 2023
by A verified traveler
Not a 5 star anymore
Posted 21 Feb 2023 on HotelsIn short, not worthy it’s 5stars and by no means it’s price tag. Hotel had its best years probably 20 years ago. The rooms are old and stuffy. Not properly cleaned with dust on shelves.
The dinner and breakfast was mediocre.
The worst part however was the staff. Starting with the hotel manager who didn’t put any efforts into welcoming and engaging with guests. Concierge and other staff was unfriendly and careless. For example cars standing outside were not locked after being moved by staff, shuttle service to the ski lifts was not available in an efficient way - after waiting for 20min and follow up question the response from the staff that was clearly just chilling was that they are not running a bus service…
Overall worst 5 star experiences. Not worthy the 5. Would not recommend to anyone considering the cost “benefit” ratio.
