Ratings based on 944 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
by A verified traveler
Posted 14 Jun 2024
restricted access to beach. gates locked at 10pm.
by A verified traveler from Savannah
Posted 14 Jun 2024
We loved it here.
Comment from Hotel Management
15 Jun 2024 by Ali, Hotel Management
Heather, thank you so much for the glowing review! We are thrilled to hear that you enjoyed your experience with us. Your feedback is truly appreciated and we hope to have the pleasure of welcoming you back again soon. Thank you for choosing us!
by A verified traveler
Posted 14 Jun 2024
Great location, easy access to the beach and places to eat, didn't have to get in the car during our entire three day stay. Rooms were large and comfortable.
Comment from Hotel Management
15 Jun 2024 by Ali, Hotel Management
Hi Lisa! Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed the convenient location and comfortable rooms during your stay. We hope to welcome you back again soon for another fantastic experience.
by A verified traveler
Posted 12 Jun 2024
The pool was too crowded and not so clean.
Comment from Hotel Management
15 Jun 2024 by Ali, Hotel Management
Hi Christina, thank you for your feedback. We appreciate you sharing your experience with us. We will address the issue with overcrowding and cleanliness of the pool to ensure a more enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 11 Jun 2024
I did not like the parking it was very limited and hard to find a parking spot. Staff entered my room uninvited.
Comment from Hotel Management
15 Jun 2024 by Ali, Hotel Management
Hi Shonte Marie, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with our parking situation and the unexpected room entry. Your comments will be shared with our team to address these issues and improve our services. We appreciate your input.
by A verified traveler from Republic
Posted 11 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Ali, Hotel Management
Nicholas, we appreciate the feedback and are sorry your experience was less than satisfactory. We’d love to learn more so we can improve.
by A verified traveler
Posted 10 Jun 2024
Ballet parking was very inconvenient instead of convenient. Whenever you wanted the keys you had to wait for an available front desk staff to hand you the keys and then find your car yourself?!
Comment from Hotel Management
15 Jun 2024 by Ali, Hotel Management
Enrique, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with our valet parking service. We will address this issue with our team to ensure a smoother process for our guests in the future. Your input is valuable to us.
by A verified traveler
Posted 10 Jun 2024
Parking was a little tight other than that everything was great
Comment from Hotel Management
11 Jun 2024 by Ali, Hotel Management
Hi Melissa, thank you for taking the time to share your feedback. We're thrilled to hear that you had a great experience overall. We appreciate your comment about the parking and will take it into consideration for future improvements. We hope to see you again soon!
by A verified traveler
Posted 9 Jun 2024
The location of this hotel is nice, although the room itself was not. Our shower would not drain at all so we would be standing in sandy water while showering leaving us still feeling dirty, there is one trash can in the entire bedroom which isn’t even in the bathroom, the AC does NOT work well at all and leaves you sweating for hours after an entire day at the beach, the sheets felt like they were not changed from the last person who stayed with sand and dirt all in them, and it states that it is a non-smoking room and no smoking on the balcony but there were cigarettes buds left outside in a cup on the balcony from previous guests. This hotel needs a lot of TLC and I wouldn’t recommend to anyone, the staff was very pleasant to deal with.
Comment from Hotel Management
11 Jun 2024 by Ali, Hotel Management
Melina, thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered during your stay. Your comments are truly valuable to us as we strive to improve our services. We will address these concerns with our team to ensure a better experience for all guests.
