Ratings based on 509 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
We go there frequently due to Husbands treatment at hospital. We get such a warm welcome! Be we have all along since day 1.
Comment from Hotel Management
10 Jun 2024 by Carlos Rodriguez GM , Hotel Management
Thank you!
by A verified traveler
Posted 5 Jun 2024
Worst placei have stay in a while, has Roches, The alivitor didn't work and the stuff is not professional
Comment from Hotel Management
6 Jun 2024 by Carlos Rodriguez GM , Hotel Management
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager
by A verified traveler
Posted 3 Jun 2024
The elevators were not working, we were directed to a stairwell outside to climb the stairs w/our luggage. Only, the door we were directed to was not functional to enter either. When I asked how to access the room we rented i got a goofy grin/laugh just nodding his head. I asked at least 3 more times how to access the room before I got an actual response. To receive clean towels, you need to take your towels to the front desk, where they are counted, so that you can exchange for the same number of towels you are returning. Needless to say, we will not be returning.
Comment from Hotel Management
4 Jun 2024 by Carlos Rodriguez GM , Hotel Management
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager
by A verified traveler from Brooklyn
Posted 24 May 2024
Upon arrival to my room, immediately saw ROACHES everywhere. General Manager was notified, and he saw no problem. I WILL NEVER STAY HERE! Or any Woodspring Suites after this!
Comment from Hotel Management
24 May 2024 by Carlos Rodriguez GM , Hotel Management
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
20 May 2024 by Carlos Rodriguez GM , Hotel Management
Thank You!
by A verified traveler
Posted 12 May 2024
Thanks
Comment from Hotel Management
3 Jun 2024 by Carlos Rodriguez GM , Hotel Management
Thank You!
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
3 Jun 2024 by Carlos Rodriguez GM , Hotel Management
Thank You!
by A verified traveler
Posted 9 May 2024
This is our go to place! Love Love Love!!!
Comment from Hotel Management
10 May 2024 by Carlos Rodriguez GM , Hotel Management
Thank you!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
4 Jun 2024 by Carlos Rodriguez GM , Hotel Management
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Carlos Rodriguez GM , Hotel Management
Thank You!!
