Ratings based on 693 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Well thought of has potential nice atmosphere
Comment from Hotel Management
29 Apr 2024 by Hotel Blackhawk Team, Hotel Management
Thank you for staying with us and we are happy you enjoyed the aesthetics of our property. We are very proud to be a historic property in the Marriott Autograph Collection. We hope you have the chance to stay with again soon!
by A verified traveler
Posted 31 Mar 2024
First off i couldnt check in till almost 2 hours past check in time. Then i was put in a room with light that flickered and one of my tvs didnt work. Not worth almost 300 a night!
Comment from Hotel Management
1 Apr 2024 by Daniel, Hotel Management
Dear Danny,Thank you for taking the time to share your experience as we take feedback from our guests very seriously. Your experience is not up to our standard and I sincerely apologize. I have shared your experience with the hotel management team to ensure this does not happen again. The next time you are in town I hope we have the opportunity to give you the true Hotel Blackhawk experience.
by A verified traveler from Davenport
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Hotel Blackhawk Team, Hotel Management
Dear Daniel,It seems your recent stay was less than satisfactory. Providing exceptional hospitality is our number one priority and I apologize this was not your experience.If you have the chance, we would love to speak with you regarding your stay. Please ask for the front desk supervisor.
by A verified traveler
Posted 17 Mar 2024
Very nice hotel . The room was very nice. Loved it.
Comment from Hotel Management
18 Mar 2024 by Hotel Blackhawk Team, Hotel Management
Destiny,Thank you so much for staying with us and we are thrilled to hear you loved your stay. We hope to see you again soon to give you more memorable experiences!
by A verified traveler
Posted 14 Mar 2024
My only complaint was that Expedia didn’t advertise that the pool and bowling alley were closed for maintenance. My family was very disappointed.
Comment from Hotel Management
14 Mar 2024 by Hotel Blackhawk Team, Hotel Management
Tonya, Thank you very much for your feedback as we are always looking for opportunities for improvement. We will make sure we communicate this information so our guests are well informed for their stay. We hope to see you again so we can exceed expectations and make your next stay a memorable one.
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
11 Mar 2024 by Hotel Blackhawk Team, Hotel Management
Victor, Thank you so much for staying with us and we are very happy you enjoyed your stay. We hope to see you again soon!
by A verified traveler
Posted 4 Mar 2024
The building was beautiful
Comment from Hotel Management
5 Mar 2024 by Hotel Blackhawk Team, Hotel Management
Wendell,Thank you for staying with us and we are very happy to hear you enjoyed the hotel. We hope to see you again soon!
by A verified traveler from Longmont
Posted 22 Feb 2024
We enjoyed a lovely and unique stay in this historic hotel!
Comment from Hotel Management
22 Feb 2024 by Daniel, Hotel Management
Sarah,Thank you so much for staying with us and we're very happy to hear you enjoyed your stay. We hope to see again soon!
by A verified traveler from Clive
Posted 5 Feb 2024
After a speedy checkin process. I was given a handicap room but when I looked with trip advisor it didn’t show that. The remote didn’t work and be careful as the pool and jacuzzi were closed for maintenance. Afterncomoetinf in the hand in hand chili cookoff all day all I wanted to do was relax in the hot. But could not. They did provide me with a free brunch on Sunday.
Ok. I’ve said my complaints, but overall a real classy hitek with all the bells and whistles plus a spa I heard was fabulous. Many wedding go on during the weekend but that added to the livelyness of the hotel. Next door to some pubs and great places to eat. The bunch needs to get shrimp back in the menu. Says a brunch without shrimp?
Comment from Hotel Management
7 Feb 2024 by General Manager, Hotel Management
Dear Kyle,Thank you for being our guest and sharing your feedback. Please know that when booking via a third-party site, we do our best to give our guests the requested room type, but they are not guaranteed. Your feedback is important to us and will be shared with the team. We are delighted you enjoyed your stay and look forward to welcoming you back and impressing you further.
by A verified traveler
Posted 2 Feb 2024
I was charged by Expedia and the hotel. $800 . Not worth that.
Comment from Hotel Management
3 Feb 2024 by Daniel, Hotel Management
Rick,Thank you for taking the time to bring these billing errors to our attention. We are very sorry for this error and will get this corrected right away for you! Please reach out to us at the hotel if there is anything at all that we can further assist you with! Thank you,
