Ratings based on 355 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2024
We loved the Onsen.
by A verified traveler
Posted 29 Dec 2022
This property is located in Date and is quite inconvenient overall. It is located in the middle of nowhere. However I guess all guests would arrive at the property in their own transport. It was disappointing because standard room did not offer private Onsen (description mentioned indoor onsen; however there’s a note in the room written in Japanese that the water coming out of the tap is the same kind of water in the onsen 😕); the overall amenities of the hotel is very very dated (they could have upgraded them whilst retaining its heritage/traditional aspect); the toilet “offers” multiple functions eg bidet, rinsing bottom etc however none of them worked; the sink was full of scums and was positioned so low that will suit a 3-year-old toddler; buffet dinner and breakfast were very very ordinary (didn’t give me an appetite to enjoy). Overall don’t be deceived by the grand reception hall as you’ll find it very disappointing once you head up to the room. Very disappointed by the amenities (without private onsen) and the price they charge. Way overpriced.
by A verified traveler
Posted 19 Dec 2022
by A verified traveler
Posted 8 Mar 2022 on Hotels
by A verified traveler
Posted 12 Feb 2020 on Hotels
It was an excellent experience. Food was good and hot spring is the best part of the stay.
by A verified traveler
Posted 23 Jan 2020 on Hotels
Beautifully renovation Large rooms and fantastic onsens.
The toilet in the room is small and seemingly got missed out in the renovation.
Buffet meals are delicious, but as I stayed there for 3 nights and they don't make much changes to the menus, things become a bit boring...
by A verified traveler from Hong Kong
Posted 15 Jan 2020
It’s my second time to stay this hotel and everything still keep in good condition. Their onsen are very best, coz you could try to enjoy a lot of different scented hot springs.
by A verified traveler from Sydney
Posted 7 Jan 2020 on Lastminute
Staff are super helpful and friendly. Room is neat n tidy.
by A verified traveler
Posted 17 Dec 2019 on Hotels
by A verified traveler
Best Onsen resort to enjoy!
Posted 9 Dec 2019 on HotelsRoom is very big and clean, lobby is huge and modern, staff was helpful and professional, although their English may not be very good but they will try their best to communicate with you. LOVE the ONSEN!!! It's the BEST!!!! ESPECIALLY outdoor onsen must try it, my first time to try outdoor onsen with snowing, it was a great memory for me. Their buffet breakfast and dinner all very fresh and yummy. They charged by per head so every children they will charge. But it's really worth it.
