Ratings based on 417 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 10 May 2024
Check in easy…. Night manager was very good
The morning reception needs to smile !!!! Would have thought that working in this role empathy or friendliness would have to be a key factor in this role
Comment from Hotel Management
5 Jun 2024 by Rish, Hotel Management
hank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that your check-in process was smooth and that you had a positive interaction with our night manager. Providing excellent service is a priority for us, and we are pleased that our team member met your expectations.We are sorry to hear that your experience with our morning reception team did not meet your expectations in terms of friendliness and empathy. Please accept our sincere apologies for any lack of warmth or hospitality you encountered. We understand the importance of creating a welcoming atmosphere for our guests, and we take your comments seriously.Thank you again for choosing Frontier Hotel, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there is anything else we can do to enhance your stay, please do not hesitate to let us know.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Rish, Hotel Management
Thank you, Callum, for sharing your feedback with us. We appreciate your honesty and taking the time to review your recent stay at Frontier Hotel.We're sorry to hear that your experience fell short of your expectations and that we did not fully meet your needs during your time with us. We take all feedback seriously and use it as an opportunity to improve our services and facilities for our guests.If there are any specific areas where you feel we could have done better or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we would welcome the opportunity to make things right.We hope that despite the shortcomings you experienced, you were still able to enjoy aspects of your stay with us. Thank you for choosing Frontier Hotel, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 10 Dec 2023 on Wotif
by A verified traveler
Posted 15 Nov 2023 on Wotif
Always a pleasure staying here, staff are friendly, rooms are super comfy:)
by A verified traveler
Posted 11 Nov 2023 on Wotif
Car park large pot hole. I fell in and twisted ankle.Staff not friendly
by A verified traveler
Posted 22 Oct 2023 on Hotels
by A verified traveler
Posted 17 Oct 2023
A well appointed room for the price. Good pool and easy to access. Unfortunately the air conditioner both dripped and spat out a lot of ice when it was being run. We had to put a towel down to collect it but it was soaking, and black and wasn't removed during towel replacement.
This property was easy to find and had a restaurant attached. We found out that you got a discount at the restaurant after our meal. It would be good to be asked if you were staying at the venue.
by A verified traveler
Posted 20 Sep 2023 on Wotif
Good value for the money .A bit tired in places . A reasonably short walk into town . Quiet . I would consider staying here again in the future .
Comment from Hotel Management
21 Oct 2023 by Frontier Hotel Darwin, Hotel Management
Thank you so much for your feedback we look forward to see you again in our premises.
by A verified traveler
Posted 16 Sep 2023
So dirty inside the room, never come again.
