Ratings based on 102 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
by A verified traveler
Posted 12 May 2024
Inconvenient to check in if you arrive after 5PM - in our case, they forgot to email the access code to get room key beforehand.
Ants are everywhere in the room. No housekeeping. $20 charge if you don't wash your cups in the room
10-minute to DRW city and airport by car
They provided storage for our bigger luggages since we stayed there 2 times and went somewhere else in between
Comment from Hotel Management
15 May 2024 by manzil, Hotel Management
We apologize for the inconvenience you experienced during your stay at Darwin Resort. It's regrettable that you encountered difficulties with the check-in process and cleanliness of the room, as well as the lack of housekeeping services. We take your feedback seriously and will address these issues promptly to ensure they are rectified for future guests. We appreciate your patience and understanding. On a positive note, we're glad to hear that you found the location convenient and that we were able to accommodate your luggage storage needs. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to make it right in the future.
by A verified traveler
Posted 12 May 2024
We stayed twice at this property - for 4D3N and we checked out to go to Kakadu National Park for 3D2N and came back to Darwin Resort for 2D1N - they provided storage for our bigger luggages between the stays.
The property was nice - most of the rooms were on individual buildings, so it provided privacy, 'chalet-like' stay. However the rooms were crawling with small ants - in the bathroom, even on the beds. Front desk closed at 5PM (or 2PM on Sunday/ public holidays) - they didn't email us the code to the box to get our room key as promised (we have informed them that we would be arriving around 7pm on the 1st stay). Had to call the sister-hotel in the city and fill up some form before they emailed us the code. There was no housekeeping service, there's a notice put in the room that $20 charge will be imposed with we did not clean our cups/ plates. 10-minutes to airport and DRW city. And OK place if you're on a budget but there's no 'resort' to it
Comment from Hotel Management
15 May 2024 by manzil, Hotel Management
Thank you for sharing your detailed experience with us at Darwin Resort. It's great to hear that the property provided storage for your luggage between stays and that you appreciated the privacy and chalet-like atmosphere of the individual buildings. However, we sincerely apologize for the issues you encountered during your stay, including the presence of ants in the rooms, the inconvenience with the front desk closing times, and the lack of housekeeping services. We understand the frustration caused by these shortcomings and will address them promptly to ensure a better experience for future guests. We appreciate your feedback and hope to have the opportunity to improve upon your next visit.
by A verified traveler from Melbourne
Posted 12 May 2024
The cabin was clean, big, air conditioned. Parking was just next to cabin. Need probably a car for convinence. Community kitchen wasnt the cleanest, would of been convenient if they had stove or air fryer in the cabin.
Comment from Hotel Management
21 May 2024 by Manzil, Hotel Management
Thank you for your feedback. We're glad to hear that you found the cabin clean, spacious, and well air-conditioned, with convenient parking nearby. We appreciate your suggestion regarding the community kitchen cleanliness and the inclusion of a stove or air fryer in the cabin for added convenience. Your comments are valuable as they help us improve our services and facilities. If you have any further suggestions or concerns, please do not hesitate to let us know.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
15 May 2024 by manzil, Hotel Management
I'm truly sorry to hear that your experience at Darwin Resort fell so far below expectations. Your feedback is incredibly valuable, and I assure you that we take it seriously. We're committed to addressing the issues you've raised to ensure that such incidents do not occur in the future. If you're willing, I'd be happy to assist you further or provide additional support
by A verified traveler
Posted 21 Mar 2024
Booked and paid for spa room but spa not working
Comment from Hotel Management
22 Apr 2024 by manzil, Hotel Management
We apologize for the inconvenience you experienced with the spa in your room not working during your stay at Darwin Resort. We understand how disappointing this must have been, especially after specifically booking and paying for a spa room. Please be assured that we take your feedback seriously, and we will investigate the issue with our maintenance team to ensure that it is promptly addressed and resolved. Additionally, we would like to offer our sincerest apologies for any disruption this may have caused to your plans and comfort during your stay. Your satisfaction is important to us, and we would appreciate the opportunity to make it up to you in the future. If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience.
by A verified traveler
Posted 18 Mar 2024 on Wotif
Comment from Hotel Management
22 Apr 2024 by manzil, Hotel Management
Thank you for your kind words about our staff! We're thrilled to hear that you found them friendly and accommodating during your stay at Darwin Resort. Providing excellent customer service is a priority for us, and we're delighted that our team members made a positive impression on you. We greatly appreciate your feedback and hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Darwin Resort!
by A verified traveler
Posted 26 Feb 2024 on Wotif
Was given a room better than i expected,
Comment from Hotel Management
5 Mar 2024 by manzil, Hotel Management
Thank you for choosing Darwin Resort for your recent stay, and for taking the time to share your feedback. We are thrilled to hear that you were pleasantly surprised by the room you were given, exceeding your expectations. Providing our guests with a comfortable and enjoyable experience is always our goal, and we are delighted that we succeeded in doing so for you. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there is anything else we can do to enhance your experience further, please don't hesitate to let us know.
by A verified traveler
Great place
Posted 21 Feb 2024 on HotelsVery good service! In the middle, of everything close to the city and suburbs. But does need to block out curtains.
Comment from Hotel Management
5 Mar 2024 by manzil, Hotel Management
Thank you for your kind words and for choosing Darwin Resort for your stay. We are pleased to hear that you enjoyed our convenient location, nestled in the heart of the city and close to the suburbs. Your satisfaction is our priority, and we appreciate your feedback regarding the need for block-out curtains. We will certainly take this into consideration as we continuously strive to enhance the comfort and experience of our guests. Please don't hesitate to let us know if there's anything else we can do to improve your stay. We look forward to welcoming you back for another enjoyable visit.
by A verified traveler
poor attendance
Posted 16 Feb 2024 on HotelsIt is really hard to contact the hotel arrive late and reception is closed the two contact numbers are inefficient.
The landline automatic machine repeats the same options
and the mobile line does not answer and does not reply to calls. extremely hard to chek in late.
Comment from Hotel Management
5 Mar 2024 by manzil, Hotel Management
We sincerely apologize for the inconvenience you experienced with contacting us for a late check-in. Your feedback is invaluable to us, and we deeply regret that our communication channels did not meet your expectations. Rest assured, we take this matter seriously and will immediately address the issues with our contact numbers to ensure a smoother experience for our guests in the future. Your comfort and convenience are of utmost importance to us, and we are committed to improving our services based on your feedback. If there is anything else we can assist you with, please do not hesitate to reach out to us directly. We hope to have the opportunity to make it up to you and provide you with a more seamless experience during your next visit.
