Ratings based on 977 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Outstanding service, friendly staff, very accessible.
by A verified traveler
Posted 2 Jun 2024
I've stayed at the Ibis for the last few years and standards are dropping. The rooms aren't serviced unless you call and ask for it, but there is a notice saying to call for clean towels if needed. Called for a clean towel at 7.30am, checked out at 10am and had still not received a clean towel.
The breakfast was the worst buffet breakfast I've ever had. Minimal variety, pancake machine out of order, fruit old and soggy, bacon undercooked and soggy, pastries stale, the list goes on.
Won't be staying again.
by A verified traveler
Posted 29 May 2024
Kitchen is closed on Sunday and Monday
by A verified traveler
Posted 4 May 2024
Great location.
Comment from Hotel Management
27 May 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear Jeffrey,Thank you for your feedback regarding your recent stay at ibis Sydney on Darling Harbour.We are pleased to hear that you enjoyed our hotel's location and the beautiful views of Darling Harbour. Your positive comments are greatly appreciated.We look forward to welcoming you back to ibis Sydney on Darling Harbour in the near future.sincerely,Saz BhatiaHotel Manageribis Sydney Darling Harbour
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 27 Apr 2024
by A verified traveler from azusa
Posted 27 Apr 2024
Easy access to most activities
Comment from Hotel Management
29 Apr 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear Avelina,Thank you for your amazing review of your stay at ibis Sydney Darling Harbour. It's fantastic to know that you had such a positive experience. Your feedback is motivating for our team, and we're grateful for your kind words. We are excited to welcome you again and ensuring your next visit is just as pleasant.sincerely,Saz Bhatiaibis Sydney Darling Harbour
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear David,Thank you for your amazing review of your stay at ibis Sydney Darling Harbour. It's fantastic to know that you had such a positive experience. Your feedback is motivating for our team, and we're grateful for your kind words. We are excited to welcome you again and ensuring your next visit is just as pleasant.sincerely,Saz Bhatiaibis Sydney Darling Harbour
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
27 May 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear Mike,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at ibis Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.sincerely,Saz BhatiaHotel Manageribis Sydney Darling Harbour
by A verified traveler
Posted 14 Apr 2024
I found the rooms were outdated and old.
Bathroom tap was loose and sink kept clogging up.
Comfortable sleep though, bed was great.
Great service.
Comment from Hotel Management
23 Apr 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear Melinda,Thank you for taking the time to tell us about your experience at the ibis Sydney Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sarthak (Saz) BhatiaHotel Manager
