Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from deer park
Posted 13 Jun 2024
The only good thing is location
Comment from Hotel Management
15 Jun 2024 by dc, Hotel Management
Hi Suzanne Thank you for your feedback & we thank you for your stay at Adina Darling Harbour.In relation to your : We are a hotel that prides itself on our service and product, and in this instance we have dropped the ball, so for this we deeply apologise. Kind regards Adina Darling Harbour
by A verified traveler
Posted 7 Jun 2024
Way better places to stay. Poor service despite plenty of staff floating around.. room dirty, smelt and construction not advised before stay was asked to keep curtain closed so no light in room. I did pull curtain back but not much to see anyway.
Hotel didn’t seem to like that I didn’t book direct, instead booking via Expedia. Sydney has lots of great hotels I would return to before coming here.
Comment from Hotel Management
11 Jun 2024 by dc, Hotel Management
Hi ScottThank you for your feedback and stay! We sincerely apologise for what transpired during your stay.We are a hotel that prides itself on our service and product, and in this instance we have dropped the ball, so for this we deeply apologise.We also would like to apologise for the hotel impeding on your relaxation time too.We hope to see you again soon to make it up to you again!Kind RegardsAdina Darling Harbour
by A verified traveler
Posted 18 May 2024
Loved the closeness to king st wharf and restaurants as well as the imax theatre and ICC. The reception staff were friendly and helpful. Only issue I had was that it would cost $30 to have an hour extra late check out. I knew that was not something the staff could do anything about because it was hotel policy.
Comment from Hotel Management
11 Jun 2024 by dc, Hotel Management
Hi BradleyThank you so much for your feedback & we thank you for your stay! Its our pleasure to hear you enjoyed your stay at Adina Darling Harbour.We hope to see you again soonKind regards Adina Darling Harbou
by A verified traveler
Posted 5 May 2024
Great hotel & location. Lovely spacious suite with everything needed for a comfortable stay. Polite & friendly staff
Comment from Hotel Management
11 Jun 2024 by DC, Hotel Management
Hi Julie Thank you so much for your feedback & we thank you for your stay! Its our pleasure to hear you enjoyed your stay at Adina Darling Harbour.We hope to see you again soonKind regards Adina Darling Harbou
by A verified traveler
Posted 25 Apr 2024
Convenience and room was good size
Comment from Hotel Management
28 Apr 2024 by Nazrul Ripon, Hotel Management
Dear JustinThank you for the time you have taken to provide us with your feedback. We are pleased to hear that you had a great experience. We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future. Many thanks, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
by A verified traveler
Posted 19 Apr 2024
Very good
Comment from Hotel Management
28 Apr 2024 by Nazrul Ripon, Hotel Management
Dear Taylor Thank you for the time you have taken to provide us with your feedback. We are pleased to hear that you had a great experience. We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future. Many thanks, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
by A verified traveler from Thornton
Posted 16 Apr 2024
Comment from Hotel Management
11 Jun 2024 by dc, Hotel Management
Hi JeffreyThank you for your feedback & we thank you for your stay!We hope to see you again soonKind regards Adina Darling Harbou
by A verified traveler
Posted 16 Apr 2024
We had a fire alarm at 3.30am one night of our stay. The fire exit sinage is not clear, leaving us stuck and locked in the stairwell until we looked around for the exit through a basement.
We where not greeted by any staff. No fire warden. Not even someone at the exit point to direct or meet patrons. We met in the foyer and were just told to go back to our rooms in over a speaker.
The night manager or staff shoulf have met us and reassured us before we returned to our rooms.
All the guests could talk about the next day was that we were lucky this was either a small fire or not one at all (we were never advised) as there would most certainly have been casualties.
The Adina's fire plan and lack of communication in an emergency is completely below basic standards.
I advise you make your own exit plan so you can be assured safety in case you need to evacate the property in an emergency.
Unfortunately, the parts of the accommodation I enjoyed and would have recommended were over shadowed by the events during the emergency evacuation.
Comment from Hotel Management
28 Apr 2024 by Nazrul Ripon, Hotel Management
Dear Kerry Thank you for taking the time to leave us your valuable feedback on your recent stay here at Adina Apartment Hotel Darling Harbour. We are disappointed to hear aspects of your stay did not meet your expectations and we apologize for not living up to the excellent standards in which we strive to provide. I have forwarded your feedback to our Hotel Manager.We hope we have the opportunity in the future to welcome you back to Adina Apartment Hotel Darling Harbour. Kind Regards, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
by A verified traveler
Posted 7 Apr 2024
The Location is perfect , best tip get a balcony with a view
Comment from Hotel Management
28 Apr 2024 by Nazrul Ripon, Hotel Management
Dear StephenThank you for the time you have taken to provide us with your feedback. We are pleased to hear that you had a great experience. We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future. Many thanks, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
by A verified traveler
Posted 3 Apr 2024
An excellent place to stay! Staff both efficient and friendly; the apartment block’s location close to amenities for a most enjoyable holiday! Highly recommended!!!
Comment from Hotel Management
28 Apr 2024 by Nazrul Ripon, Hotel Management
Dear Edward Thank you for the time you have taken to provide us with your feedback. We are pleased to hear that you had a great experience. We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future. Many thanks, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
