Ratings based on 8 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
3.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2024
The hotel itself is attractive and well appointed Staff are friendly, knowledgeable and helpful. Coffee/bakery is fantastic. The setting is in a congested section of the Darjeeling bazaar without on site parking making arrival and departure complicated. We enjoyed our stay.
by A verified traveler
Total Fail!
Posted 17 Dec 2023 on HotelsThe service at this hotel is a disaster. When booking a tour to go to Tiger Hill to watch the sunrise, we were told to wait in the street, down the hotel 3 minutes walking, from 0300 to 0400 to wait for the driver in very cold temperatures. We were later given different information. After booking the car to take us to the railway station, there was no note in the system about the booking or the payment. This was sorted out however at thst time of departure we called the driver who informed us he was never informed of the departure time. They did provide a heater in the room as there is no heat in the hotel and we were there mid December. Room was large. The restaurant is horrible, wouldnt recommend. Bad food, cant pay by card as machine doesnt work. Cant pay by cash as no change. Staff are completely not trained and for this reason i would not recommend. As full time travellers, we appreciate helpful staff and unfortuntely there werent any at this hotel with tge exception of the night desk clerk. Very nice young man.
by A verified traveler
Posted 8 Jun 2023
Our stay at Sumitel was great. The staff was extremely friendly and took care of all of our requests in a timely manner, even when we ordered our dinner late, they accommodated us. We could see Kanchunjangha from our room, which was an added bonus. The front desk attendants and the night manager was also very friendly, including the kitchen staff Pranesh, Lakpa and Sovana. The only room for improvement I would suggest is Wifi, which was extremely slow. Otherwise a great stay.
by A verified traveler
Posted 28 Dec 2022 on Hotels
by A verified traveler
Posted 3 Jan 2022
Hotel located in a good place. Staffs and amenities were good.
by A verified traveler
Posted 24 Nov 2021
Neat and clean property with good staff. A lift would have been great for people staying on higher floors.
by A verified traveler
Posted 10 Feb 2021
It was great! I enjoyed my stay a lot. Would recommend!
by A verified traveler
Posted 20 Nov 2020
Cleanliness, Location and Staff Behaviour were the major factors that motivated me to rate this hotel 5 stars
