Ratings based on 51 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024 on Hotels
by A verified traveler
Posted 12 Dec 2023
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Family Vacation gone wrong.
Posted 3 Oct 2023 on HotelsThe hotel’s approach is soo steep, we had to think twice before heading out each time. They should offer complimentary shuttle service at least. Not recommended for elderly travelers. The food was not that great for the price they are charging. Overall the trip will be more exhausting if one decides to put up at this property. There is no parking available at the property so if you call for a taxi, you have to be ready at the gate at the precise time so that you can board the car and leave as it is a one way narrow street. If one wants to visit the mall road frequently, suggest you stay at a different property. The kitchen closes at 9:30PM which is not practical at all (I dont know about the other hotels as this was my trip to Darjeeling). The room phone was not working and even after complaining on all 3 days, it want changed/repaired and I had to climb 3 floors down to the reception to talk to house keeping. Lastly, there is no lift in this hotel and if you are allocated a room on the 3rd floor, you literally have to climb up 5 floors (from the road it is 2 floors to the reception which is termed as ground floor).
Comment from Hotel Management
6 Oct 2023 by Navneet Gupta | Operation Manager , Hotel Management
Dear Sir,Thank you for taking the time to provide feedback with regards to your stay with us. As a valued guest, your feedback is important to us as we continue to strive to provide our guests the best possible experience. Kindly note, we provide shuttle service for the convenience of our guestsWe regret we did not fully meet your expectations during your stay with us but we will take corrective measures to improve our service. We hope to welcome you back again in the near future. We also invite you to visit eight of our other hotels in India at Burdwan, Siliguri, Kalimpong, Dooars, Gangtok, Yangang Ooty and Port Blair.Regards,
by A verified traveler
Posted 5 Apr 2023 on Hotels
by A verified traveler
Posted 13 Jun 2022
The property itself is well maintained and have excellent support stuff. Offers good variety of breakfast items in buffet format and a selection of both veg and non-veg items for lunch and dinner, if one opts for those. The approach to the hotel is a steep incline and then some more steps to climb, which needs to be factored in while selecting a place to stay in Darjeeling. Location wise, the main mall area is a 15-20 minutes walk on inclines.
Comment from Hotel Management
17 Jun 2022 by Sinclairs, Hotel Management
Dear Sir,
Thank you for your review. We are happy that your stay was a memorable one. Our young and enthusiastic team at the hotel strives to provide each guest with a memorable experience in every area of service – rooms, dining and hospitality.
Personalised service is one of the hallmarks of the Sinclairs group, and we are happy our team was able to deliver top-notch service. Our Chef is happy to know that you enjoyed dining at the hotel.
Our property is located on a hill, and hence the walk is slightly steep. For guests who don’t prefer the walk, we recommend renting a car to drive you to the hotel, and take you around town.
We look forward to welcoming you again to Sinclairs Darjeeling or to seven of our other properties at Siliguri, Dooars, Gangtok, Kalimpong, Burdwan, Ooty and Port Blair.
We would also like to introduce to you to Sinclairs Yangang - the latest addition to the Sinclairs chain. Sinclairs Yangang is a lovely new property located in South Sikkim. Yangang is a charming hilltown - a two hour drive from Gangtok and Kalimpong.
by A verified traveler
Posted 4 Jun 2022 on Hotels
The lane to reach the hotel is something w
by A verified traveler
Posted 29 May 2022
The friendliness of all the staff is exceptional. Restaurant is good. The food service is very fast and efficient.
Comment from Hotel Management
17 Jun 2022 by Sinclairs, Hotel Management
Dear Sir,
Thank you for your review. We are happy that your stay was a memorable one.
Personalised service is one of the hallmarks of the Sinclairs group, and we are happy our team was able to deliver top-notch service. We will pass on your compliments to our team, who will be delighted with the feedback.
We look forward to welcoming you again to Sinclairs Darjeeling or to any of our seven properties at Siliguri, Dooars, Gangtok, Kalimpong, Burdwan, Ooty and Port Blair.
We would also like to introduce you to Sinclairs Yangang - the latest addition to the Sinclairs chain. Sinclairs Yangang is a lovely new property located in South Sikkim. Yangang is a charming hill town - a two hour drive from Gangtok and Kalimpong.
by A verified traveler
Posted 31 Dec 2021
Excellent stay. Food was great. Very nice hotel with a great view of Kanchenjunga.
Comment from Hotel Management
3 Jan 2022 by Sinclairs Hotels & Resorts, Hotel Management
Thank you for your wonderful review! Indeed, you get majestic views of the Kanchenjunga range from the hotel. Our Chef ensures that the food as well as the spread is of the highest quality and is according to the taste and liking of our guests.. Your positive comments mean a lot to us. At Sinclairs, our mission is to ensure that every guest who stays with us return with happy memories; and it gives us great satisfaction that we have lived up to your expectations.
We look forward to welcoming you again at Sinclairs Darjeeling. We invite you to visit our seven other hotels/resorts in India at Siliguri, Gangtok, Dooars, Kalimpong, Burdwan, Ooty and Port Blair. As always, the Sinclairs team will be delighted to serve you
by A verified traveler
Posted 21 Oct 2021
Approach road steep uphill and narrow. Very difficult for seniors. Otherwise very nice stay.
Comment from Hotel Management
25 Oct 2021 by Sinclairs Hotels & Resorts, Hotel Management
Dear Sir,
Thank you for your review. We are indeed happy that you enjoyed your stay with us at Sinclairs
Yes, we agree that the road leading to the hotel is steep as we are on an elevated plot of land. Being perched on the top is also an advantage because you get a wonderful view of the Kanchenjunga range. We do inform our guests about the inclined approach road and the non availability of the lift at the time of booking.
We look forward to welcoming you again at Darjeeling. We invite you to visit any of our seven other hotels/resorts in India at Gangtok, Siliguri, Dooars, Kalimpong, Burdwan, Ooty and Port Blair. We promise you once again of a memorable experience.
