Ratings based on 170 Verified Reviews

4.0 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 10 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Manager , Hotel Management
Dear Aghasi,Thank you for rating us.Best Regards,Management
4 out of 5
by A verified traveler

Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
16 Oct 2023 by Manager , Hotel Management
Dear Rosa,Thank you for taking the time to review us, we are delighted you rated our location and breakfast. Welcome Again,Best Regards,Management
3 out of 5
by A verified traveler

Posted 10 Aug 2023
Unfortunately the showers never had hot water. Staff were not good at communication. Breakfast was less than adequate, but location was great. Hotel needs upgrading
Comment from Hotel Management
18 Sep 2023 by Manager , Hotel Management
Dear Gordon,We apologize for the inconvenience you experienced with the hot water, communication, and breakfast. We appreciate your feedback and will work on improving these aspects. Thank you for noting our great location. We are working on upgrades for the hotel.Sincerely,Management
5 out of 5
by A verified traveler from Louisville

Posted 22 Nov 2020 on Orbitz
Convenient location in the city. Staff very friendly and helpful at all times. Good practice of protocol re: COVID-19 restrictions. Highly accommodating to needs of hotel guests.
5 out of 5
by A verified traveler

all very good!

Posted 29 Dec 2019 on Hotels
everything went very good. clean and safe hotel. Very friendly staff.
4 out of 5
by A verified traveler

Downtown comfort

Posted 23 Dec 2019 on Hotels
This hotel staff here are very proud of their hotel (now the Onomo brand) and were responsive to our queries which were very few. It is conveniently located in downtown, close to many banks and other major institutions allowing for easy movement. Excellent Gym; Pool is small but clean. Our only issue was the internet per device which frustrated us from time to time as we logged in after a long drive from Nairobi unaware of the rules, which was frustrating. Good breakfast spread. Comfortable rooms and bathrooms. Good value for money.
4 out of 5
by A verified traveler

Posted 18 Nov 2019 on Hotels
Comment from Hotel Management
26 Nov 2019 by GSM, Hotel Management
Dear Valued Guest, Thank you for rating the hotel on Expedia.com. Best Regards, Guest Services Manager
4 out of 5
by A verified traveler

Posted 16 Nov 2019 on Hotels
Staff was friendly and very helpful. Hotel was very clean and restaurant was good. Gym was well equipped for a hotel gym and clean. Good value for the price. Would stay here again.
Comment from Hotel Management
26 Nov 2019 by GSM, Hotel Management
Dear Valued Guest, Thank you for the positive review of the hotel on Expedia.com. Best Regards, Guest Services Manager
3 out of 5
by A verified traveler

Posted 14 Nov 2019
Comment from Hotel Management
26 Nov 2019 by GSM, Hotel Management
Dear Valued Guest, Thank you for the positive rating of the hotel on Expedia.com. Best Regards, Guest Services Manager
5 out of 5
by A verified traveler

Best staff ever!

Posted 6 Nov 2019 on Hotels
I had a great stay at the Ramada Encore. The staff are absolutely fantastic! Friendly and helpful.
Comment from Hotel Management
26 Nov 2019 by GSM, Hotel Management
Dear Valued Guest, Thank you for the positive review of the hotel on Expedia.com. Best Regards, Guest Services Manager
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