Ratings based on 471 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
The person that checked me in was very nice. The renovation in the lobby looked nice. Only 1 elevator was working. The beds were comfortable. However parts of the bathriom were not clean. At first i thought maybe just old and worn but even the toilet paper holder was dirty on the inside. The person that checked me out was not as friendly but could tell she was probably frustrated as while i was checking out she addressed what she perceived as a late arriving employee.
by A verified traveler
Posted 15 May 2024
The staff was wonderful!! They were all very quick to take care of anything, more towels, coffee in the late evening, restoring tv/internet when storm interrupted service, etc. Each staff member we encountered was very kind and welcoming.
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that our staff made your stay memorable by providing prompt and attentive service. We strive to ensure our guests feel welcomed and well taken care of throughout their stay. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
The shower curtain was full of mold. The floor in the bathroom was very dirty in the corners. The bathtub was very slippery with no grip or mat inside.
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Rest assured, we are taking immediate action to address the issues you've raised to ensure a more comfortable and pleasant experience for our guests in the future. We appreciate your valuable input and hope to welcome you back for an improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
We reached very late in the evening from driving, when we called ahead to confirm we were assured not to worry and things were good order and they gave us a nearby room.
Being late for breakfast and being closed, they did not hesitate to bring us the breakfast. In general very convenient location ( ~2 miles from I-74), good service, ample parking. Would recommend wholeheartedly.
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that our team ensured your late arrival went smoothly and that you enjoyed the convenience of our location and the service provided. We're glad we could accommodate you with breakfast despite the timing. We appreciate your recommendation and look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 4 May 2024
The hotel room was clean, but it is in need of updating. Electrical outlets didn’t work, the hairdryer didn’t work and the room is definitely in need of a paint job. Also, the shower head was not attached in the shower.
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Rest assured, we are actively addressing these issues to enhance the comfort and satisfaction of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 May 2024
Rooms are outdated and the pool is still not functioning
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We appreciate your feedback and apologize for any inconvenience caused by the outdated rooms and non-functioning pool. Rest assured, we are actively working on improvements to enhance your experience. We hope to welcome you back in the future for a more enjoyable stay.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Apr 2024
The bed was very comfy, but the whole room had a "bed bug" vibe. In a state of disrepair and felt very bare bones. Elevator was sketchy to use.
Comment from Hotel Management
3 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're glad to hear that you found our bed comfortable, but we're truly sorry to learn about your less-than-ideal experience with the room ambiance and elevator. Rest assured, we take such feedback seriously and will address these issues promptly to enhance our guests' comfort and safety. We hope you'll give us another chance to exceed your expectations on your next visit. Thank you for bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Hotel Manager , Hotel Management
Dear Jon,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Mar 2024
The property is under renovation and feels not wrll maintained or clean, lack of signs made the process of finding your way around difficult
Comment from Hotel Management
10 Apr 2024 by Hotel Manager , Hotel Management
Dear Thomas,We apologize for the inconvenience caused by our ongoing renovations and any difficulties you experienced navigating the property. Your feedback is valuable to us, and we appreciate your patience during this transition period. We are working diligently to improve the property and ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved experience once our renovations are complete.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Mar 2024
Really bad
Comment from Hotel Management
10 Apr 2024 by Hotel Manager , Hotel Management
Dear Tyshaye,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager
