Ratings based on 233 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
I called the hotel the day before to state I was traveling through the night from KY to VA with a horse trailer that I needed to drop at a school to pick up my daughters horse to bring home for the summer which is a 10 hour drive and would I be able to check in earlier than the check in time, I was advised I could check in 10-11am as the hotel was not fully booked. I was staying 1 night and had to be back on the road to pick up the trailer from the school back to KY.
I arrive at the hotel at 10:30am to be advised that I will be able to check in at 12-1pm as housekeeping was cleaning the rooms and they had no rooms available..
1:30pm I asked If there was a room available and was told no normal checkin is at 3pm and the receptionist before has finished the shift….and the hotel was fully booked last night….
4pm I was finally given my room key to check in to a room, an hour after the normal check in time.
Customer service for this hotel is terrible and they do not accommodate for needs or try and help you. I would not recommend staying here unless you arrive after the check in time as they will not accommodate for you.
by A verified traveler
Posted 21 Apr 2024
Amazing place in the cut. Staff was friendly
Comment from Hotel Management
23 May 2024 by Front Desk, Hotel Management
Thank you.
by A verified traveler
Posted 19 Apr 2024
Our room door was broken and you had to lean on it to shut it. The hinges were pulling away from the wall.
cobwebs in the corners and on ceiling.
Roaches crawling the walls in my room. Only saw a few but gross!
Would have left if I had the option but it was only a few hours to stop on a long road trip.
Staff was nice.
Comment from Hotel Management
20 Apr 2024 by Front Desk, Hotel Management
Thank you for your survey.
by A verified traveler
Posted 15 Apr 2024
The staff were all very friendly and my room was cleaned each day.
by A verified traveler
Posted 13 Apr 2024
Mostly quite stay comfortable room
Comment from Hotel Management
16 Apr 2024 by Front Desk, Hotel Management
Thank you
by A verified traveler
Posted 5 Apr 2024
👍
Comment from Hotel Management
16 Apr 2024 by Front Desk, Hotel Management
Thank you
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Front Desk, Hotel Management
Thank you
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Front Desk, Hotel Management
We are sorry you did not enjoy your stay
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Front Desk, Hotel Management
Thank you
by A verified traveler
Posted 9 Feb 2024
Nice stay
Comment from Hotel Management
13 Feb 2024 by Front Desk, Hotel Management
Thank you for letting us know.
