Ratings based on 474 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The overall stay was ok I will not go back
by A verified traveler
Posted 17 Jun 2024
Except for some mold on the walls of the bathtub place was great for one night.
by A verified traveler
Posted 10 Jun 2024
There was nothing to like about this property it was dirty and unsafe on the outside so much so that we refuse to get out of the car and went somewhere else.
Comment from Hotel Management
11 Jun 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Deal Paul, I do apologize if something seemed for you unsafe and you did not give us a chance to show you our Hotel inside. Our place is very calm and nice, we have a lot of families here who stay with their kids. We have a cameras inside and outside of the property to be sure 24/7 that everything is going well in our Hotel. I hope you will give us a chance to change your mind and visit us again.Thank you!
by A verified traveler
Posted 8 Jun 2024
I felt like i was at home. Very comfortable
Comment from Hotel Management
9 Jun 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Andrea, thank you for staying with us! We will be glad to see you again.
by A verified traveler from Orange Park
Posted 6 Jun 2024
Comment from Hotel Management
9 Jun 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Ashandia, thank you for your review although I can see in our system see you have never arrived to our Hotel, but we were keeping the room ready for you. We hope you can make it next time. Thank you.
by A verified traveler
Posted 6 Jun 2024
Very nice and quaint. Nicely decorated
Comment from Hotel Management
9 Jun 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear David, thank you for your time to share your feedback with us. We will be happy to see you again at our Sheridan Suites Apartments Hotel.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
9 Jun 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Amanda, thank you for your time to give us the rate. We are sorry that if something did not meet your expectations. We will appreciate if you share your experience in more details with us, it helps us to improve our service and Hotel. Thank you!
by A verified traveler
Posted 29 May 2024
I was very pleased with our stay. There was a little mishap with giving us a dirty room but they quickly rectified the situation, put us in a new room. The property was quiet and clean. We will be back!
Comment from Hotel Management
30 May 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Jessica, thank you for your time to leave us feedback and I do apologize again for this small inconvenience. I am very happy that you enjoyed your stay and hope to see you again very sooon!
by A verified traveler from Everett
Posted 28 May 2024
Good customer service
Comment from Hotel Management
30 May 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Marie, thank you for staying with us!We work hard to provide the best customer service we can and to make all possible our Guests feel comfortable and safe.
by A verified traveler
Posted 28 May 2024
The 3 bedroom unit that we stayed in was not spacious enough at all! The hallways are very narrow which made our supposed to be 5 night stay very inconvenient. We could not stay the remainder of the nights there because it was not conducive for our child who was physically unable to get through the hallways with her very small wheelchair. In order to maximize the amount of rooms they took away from the common area that should be a certain width for anyone to walk or roll through. Ive never seen anything like this . We are usually able to work around units that are not wheelchair accessible but these are ridiculous! The front person was trying to be helpful but seems like they didn’t have any room that would accommodate our family. When we explained our issue they said if we choose to leave they would only refund our money if they had a rental for that night! I guess they didn’t get that rental because our money was never returned to us. It should be against the law to have a hotel that does not have accessible spaces. Everyone should be able to access a public space such as a hotel and my daughter was seriously inconvenienced because these things were not available. Expedia should seriously do a thorough review on the hotels posted here.
Comment from Hotel Management
30 May 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Angela, thank you for your feedback and I do apologize for the inconvenience during the stay. On the Expedia website and in the description of our Hotel we have the note that we are not wheelchair accessible Hotel. We provide this information to inform Guests in advance that if they have someone on the wheelchair, they cannot stay here because it will be inconvenient for them. When you book any Hotel, I believe it is better for you to choose wheelchair-accessible Hotels in filters and to be sure that you will not have any issues in accommodation. Thank you!
