Ratings based on 1,027 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Pretty good
by A verified traveler
Posted 12 May 2024
My initial connection with the staff didn’t start off great but eventually it warmed up and things went great. The facility was convenient breakfast was good and overall no problem.
by A verified traveler
Posted 12 May 2024
The property was clean and staff was friendly
by A verified traveler
Posted 11 May 2024
The restroom was full of long hairs smelly and dirty the staff no very friendly the cleaning lady was mean and she was always in the elevator all the time taking all the space and very unfriendly they offer a shuttle every hour and that doesn't happened you have to pay for a taxi
Comment from Hotel Management
11 May 2024 by Lenny, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the shortcomings you experienced during your visit.We are truly sorry to hear about the cleanliness issues you encountered in the restroom. Maintaining a clean and welcoming environment is of utmost importance to us, and we will address this matter with our housekeeping team to ensure that such incidents do not occur in the future.Furthermore, we regret that your interactions with our staff did not meet your expectations. Hospitality and friendliness are core values of our team, and we will be sure to address your concerns with our staff members to improve the overall guest experience.Regarding the shuttle service, we apologize for any inconvenience caused by its inconsistency. We will investigate the issue to ensure that our shuttle service operates as advertised, providing timely and reliable transportation for our guests.Please know that your feedback is incredibly valuable to us as we strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Thank you once again for bringing these matters to our attention.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
11 May 2024 by Lenny, Hotel Management
Thank you for staying with us. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts. We are constantly striving to improve our services and facilities, and your insights help us in our ongoing efforts to provide the best possible experience for our guests.
by A verified traveler
Posted 9 May 2024
Staff not friendly at all
Comment from Hotel Management
10 May 2024 by GM, Hotel Management
Dear Diane,I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, our team has reviewed the feedback provided to ensure we consistently deliver on guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Melissa Cockerham, GM
by A verified traveler
Posted 9 May 2024
No
Comment from Hotel Management
10 May 2024 by GM, Hotel Management
Dear Semexan Marie Frederic, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Melissa Cockerham, GM
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by GM, Hotel Management
Dear Carlton,We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Melissa CockerhamGeneral Manager
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
11 May 2024 by Lenny, Hotel Management
Thank you for staying with us. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts. We are constantly striving to improve our services and facilities, and your insights help us in our ongoing efforts to provide the best possible experience for our guests.
by A verified traveler
Posted 7 May 2024
Had a great smell and staff was very friendly!
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear Andrew, Thank you for your review and recommendation of our clean hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service met your expectations and made for a beautiful experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Melissa Cockerham, GM
