Ratings based on 979 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Cynthia, it's wonderful to see a perfect score for DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point. We truly appreciate your choice to stay with us and we hope to welcome you back in the near future.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Alexander, thank you for choosing to stay at the DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point and taking the time to rate your experience. We appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 28 Apr 2024
Property was under heavy construction. I wasn't aware of this when I booked it. It smelled like paint. Lots of construction stuff everywhere. Pool was being remodeled rooms halls and no restaurant
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Evelyn, thank you for taking the time to write a review. We regret any inconvenience you may have faced due to the ongoing upgrades in various areas of our hotel. We strive to make these improvements with the least possible disruption to our guests. We deeply value your patronage and look forward to the opportunity to provide a much improved experience in the near future at the DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Thank you for sharing your feedback, Elena!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
by A verified traveler
Posted 23 Apr 2024
We liked three things only: the valet (very nice guy), the location near the beach, and the bed. It was one of the least pleasant hotels that we have ever stayed in 50 years of marriage!
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Katherine, it's unfortunate your recent stay did not meet your expectations. While we appreciate your kind comments about the valet service, proximate beach location and our comfortable bedding, we regret to hear that certain aspects of your stay did not meet the standard you've come to expect from hotels. Nevertheless, your feedback is instrumental for our continuous improvement and we will strive to make the necessary enhancements for your future visits. Thank you for staying with us.
by A verified traveler
Posted 20 Apr 2024
There is an active construction in the hotel. Not safe for kids! The chemicals are at everywhere. There was a false fire alarm triggered in the morning. Horrible experience!
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Mustafa, it's disheartening to hear you didn't have the expected experience. Safety always comes first, and we're sorry if your perception was otherwise due to on-going improvements. Situations like the inadvertent alarm activation are indeed unexpected and can contribute to an unsettling visit. We appreciate you bringing these matters to light, as your feedback helps us ensure future guests have more pleasant and peaceful visits.
by A verified traveler from LOS ANGELES
Posted 14 Apr 2024
Great staff particularly Josh the night valet. Hotel is undergoing construction so a lot of dusty mess, crew members, and noise. Front doors seem thin as you can hear everybody walking through the halls and constant sounds of neighbor doors opening and closing. Easy walk to the beach. Nice balcony and views. Convenient sundry shop 24 hrs with alcohol options. Pet friendly with treats. Bar closes too early 9:30 or 10:30 on weekends. Free coffee in lobby. Very wheelchair accessible with automatic lobby door and easy disabled parking. Easy to take the stairs if you don’t like elevators. Overall very nice stay. Will be really great once renovations are completed!
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Jenny, it's wonderful to hear that you found our team member Josh to be noteworthy and enjoyed the convenient location of DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point. Your praise for our balcony views, pet-friendly environment, and the accessibility features we offer are greatly appreciated. We acknowledge your comments about the ongoing construction and noise levels and please be assured that measures are in place to ensure guest comfort. We also appreciate the feedback on our bar timings. All efforts are made to ensure a pleasant stay and your comment tells us we're on the right path. Looking forward to welcoming you back once our renovation is complete!
by A verified traveler
Posted 12 Apr 2024
It would have been nice to know that the property was under construction. Had we been aware that may have changed where we stayed. We travelled with a baby so the loud construction noise was not ideal for nap time. The door to our room had a big gap under it so the light from the hallway shined in at night. The shower door in our room did not close fully. We left the room all day our second day and the room still had not been cleaned by the time we returned. We had to go ask for more towels and empty our own garbages.
Comment from Hotel Management
14 Apr 2024 by Customer Service, Hotel Management
Mackenzie, we're sorry to hear that your stay was marred by unexpected disturbances. It appears there were issues related to noise due to ongoing renovations and an inconvenience with your room's amenities. We assure you that your comfort and satisfaction are our highest priorities and that situations like these are an exception, not the norm. We regret any inconvenience you had to experience in terms of housekeeping. It is our hope to have another opportunity to provide a smoother experience in future.
by A verified traveler
Posted 26 Mar 2024
Bad coffee.
Comment from Hotel Management
28 Mar 2024 by Customer Service, Hotel Management
Anthony, we recognize that the coffee did not meet your expectations. Your enjoyment matters to us so we'll certainly take this feedback into account. At DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point, we strive to continually improve. Thank you for bringing this to our attention and we hope to host you again soon.
by A verified traveler
Posted 26 Mar 2024
The property is under complete renovation they need to tell people when they book. It ruined our spring break the worse service jackhammers, fire alarms, pool that is falling apart I’m so upset I took time off for my kids, and the it’s such a shame that Hilton always this. Sad sad sad that they allow this to happen
Comment from Hotel Management
28 Mar 2024 by Customer Service, Hotel Management
Mary Ann, it's regrettable to learn that the ongoing renovations and service quality did not meet your expectations. These enhancements are part of our commitment to improving guest experiences. It was never our intention to disrupt your spring break. We assure you the issues you faced with the pool and noise are not reflective of our usual standard at Hilton. We appreciate your feedback and will continue to strive for excellence.
