Ratings based on 72 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
Very expensive stay for not much facilities. Staff barely able to understand requests. No timely answers for queries before we arrived at the property. Staff do not go out of the way to make your experience pleasant at all. Breakfast was below average. For the expensive pricing, you would expect a better spread, but no. Cleanliness of property is also below average when you compare with similar properties in the price range.
by A verified traveler
Posted 24 Dec 2023
by A verified traveler
Posted 28 Apr 2023 on Hotels
by A verified traveler
Posted 3 Apr 2022 on Hotels
Comment from Hotel Management
16 Apr 2022 by SHANE, Hotel Management
Dear Miroslav,
Thank you for choosing your stay with us and for your comments. Hope to see you again.
BR-SHANE
by A verified traveler
Posted 30 Mar 2022 on Hotels
Comment from Hotel Management
16 Apr 2022 by SHANE, Hotel Management
Dear Miroslav,
Thank you for choosing your stay with us and for your comments. Hope to see you again.
BR-SHANE
by A verified traveler
Posted 17 Mar 2022 on Hotels
Comment from Hotel Management
16 Apr 2022 by SHANE, Hotel Management
Dear Kandiah,
Thank you for choosing your stay with us and for your comments. Hope to see you again.
BR-SHANE
by A verified traveler from buckhurst hill
Posted 8 Jan 2022
Lovely property with very friendly and attentive staff.
Issues with cleanliness - dirty towels in room and no hand / face towels, with COVID measures - barely any mask wearers in buffet dining with no hand sanitisation in sight despite shared use of serving spoons, with no enforcement or basic measures in place. Also had photos of jacuzzi bathtub in photos but no jacuzzi in the room - there was a switch in the bathroom that was labelled Jacuzzi but did nothing.
Comment from Hotel Management
9 Jan 2022 by SHANE, Hotel Management
Dear Azim,
Thank you for choosing your stay with us and taking a moment for highlighting the property we ensure will look into it and act accordingly.
Hope to see you again.
BR-SHANE
by A verified traveler
Posted 30 Dec 2021
Nice property. Rooms were spacious and had an amazing view.
The staff was very nice
Comment from Hotel Management
31 Dec 2021 by Shane, Hotel Management
Dear Kanika,
Thank you for choosing your stay with us. Hope you enjoyed your stay hope to see you again.
BR-SHANE
by A verified traveler
Posted 4 Mar 2020 on Hotels
Comment from Hotel Management
12 Mar 2020 by Vishva Ajith, Hotel Management
Dear Guest,
We apologize for the inconvenience caused during your stay and we will definitely consider your suggestions.
by A verified traveler from Switzerland
Posted 29 Feb 2020 on Ebookers
We stayed one night at the Sigiriana Resort by Thilanka and had a wonderful time. The staff was very friendly, we ate dinner and breakfast which was delicious and they even organised us a driver to Kandy. The pool area looks beautiful!
Comment from Hotel Management
5 Mar 2020 by Vishva Ajith, Hotel Management
Dear Lena,
Many thanks for your wonderful comments about your stay with us and we are hoping to see yo soon in near future for even better service.
