Ratings based on 115 Verified Reviews
2.6 Room cleanliness
2.7 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Jerry, thank you for your feedback. We regret that your experience did not meet your expectations. Your concerns are important to us, and we are committed to addressing them. We hope you will give us another chance to provide a better experience in the future.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Thank you for sharing your feedback, Emily.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
We appreciate the feedback, Cameron.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
by A verified traveler
Posted 15 Apr 2024
We were not able to stay at this property. We had a confirmed reservation through Expedia, but the hotel called to cancel the reservation - it was during the time of the Solar Eclipse, so I feel like they cancelled us to sell the room for a higher rate.
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Gloria, we genuinely regret the situation you encountered with your reservation. We assure you our intent is always to honor all pre-booked reservations. We would never intentionally cancel a guest's reservation for such a reason. We truly hope to have the opportunity to make this right and show you our usual level of exceptional service in the future.
by A verified traveler
Posted 15 Apr 2024
I was never able to stay cause a receptionist never showed up and I had to look for another room elsewhere and I’m serious no one ever answered the phone or showed up and I waited 2 whole hours
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Martina, we truly regret any inconvenience you faced while trying to check in. It's concerning to hear you had difficulty reaching one of our team members on the phone despite your persistence. We continuously work to ensure our services meet expectations and this situation seems to hint at areas we need to address swiftly. We appreciate your patience and will certainly use this feedback to enhance our services.
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Víctor, it's concerning to see your rating and we regret to hear that you didn't have the best experience. Please do share any specific issues you experienced, so we can better address your concerns. Our goal is to provide a comfortable stay for our guests and we would appreciate the opportunity to improve.
by A verified traveler
Posted 16 Mar 2024
We left after going to the room. The smell of Marijuana was all throughout the hallways & the commode in the room would not flush. Im requesting a refund & would NEVER stay at a place like this. Drug deals were going on in the parking lot. Absolute horrible & unsafe.
Comment from Hotel Management
16 Mar 2024 by Customer Service, Hotel Management
Gwen, it is truly regrettable to hear about your recent experience. Addressing any discomfort related to odor issues and ensuring fully operational amenities in the rooms are of utmost importance to us. The issues you described are certainly not typical and are taken very seriously. As for your concerns over safety, we maintain stringent regulations to ensure our guests' well-being. We humbly recommend contacting Expedia regarding your refund request. We appreciate your feedback and hope we can provide a more positive experience in the future.
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
9 Mar 2024 by Customer Service, Hotel Management
Thank you for the excellent rating, James!Our goal is to go above and beyond to ensure our guests have a memorable experience at WoodSpring Suites Rockwall! We look forward to hosting you again soon.
by A verified traveler
Posted 8 Mar 2024 on Hotels
I was charged 403.00 from Hotels.com, but when I got there they changed my reservation and made me pay more
Comment from Hotel Management
9 Mar 2024 by Customer Service, Hotel Management
Anglo, we're truly sorry to hear about the confusion surrounding the charges. It seems there was an unexpected change in your reservation. We advise reaching out to the booking platform, in this case Hotels.com, to help resolve this matter. In the future, we'll strive to communicate any such changes clearly and upfront to avoid any unexpected surprises. Thank you for your feedback, which helps us improve for the better.
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Customer Service, Hotel Management
Colin, it appears from your rating that your experience didn't hit the mark. We regret that our service fell short of your expectations. We humbly request you to provide specifics so we can better address your concerns and further improve. Thank you for your feedback.
