Ratings based on 626 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edison
Posted 25 Apr 2024
Very clean
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Keith, thank you for choosing TownePlace Suites Dallas Downtown. It's delightful to hear you admired our cleanliness. We hope to accommodate your stay again in the future.
by A verified traveler
Posted 20 Apr 2024
Love the property and facilities!!
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Legna, it's wonderful to hear that you loved your stay at TownePlace Suites Dallas Downtown. We're thrilled that our property and facilities made a positive impression on you. We look forward to welcoming you back in the future!
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
We appreciate the feedback, Reanna.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
by A verified traveler
Posted 16 Apr 2024
Amazing breakfast
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Julio, it's wonderful to learn you enjoyed the breakfast at TownePlace Suites Dallas Downtown. Serving a variety of delicious breakfast options is something we pride ourselves on. Thank you for sharing your positive feedback, and we look forward to your next stay with us.
by A verified traveler
Posted 15 Apr 2024
Well, located and friendly staff. And breakfast was Soso. Better than I expected but a waffle maker would’ve been nice.
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Harry, thank you for sharing your experience at TownePlace Suites Dallas Downtown. We're thrilled our advantageous location and friendly team members impressed you. We consider all feedback a chance to improve and will definitely review your comments about breakfast. It's always our aim to exceed your expectations, including breakfast fare. We appreciate your suggestion for a waffle maker and hope to provide an even more enjoyable breakfast experience for your future stay.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Haydn, thank you for choosing TownePlace Suites Dallas Downtown and for your stellar rating on Expedia. It's wonderful to know that you had a great experience. We hope to have the opportunity to serve you again soon.
by A verified traveler
Posted 7 Apr 2024
We had a really good experience.
Comment from Hotel Management
8 Apr 2024 by Customer Service, Hotel Management
Virginia, it warms our hearts to hear that you had a truly enjoyable experience at TownePlace Suites Dallas Downtown. Your positive appraisal motivates us to constantly strive for excellence in our hospitality. We eagerly look forward to your next visit.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Customer Service, Hotel Management
Barbara, thank you for taking the time to rate your stay at TownePlace Suites Dallas Downtown. We're thrilled to know you had an enjoyable experience, and we hope to make your next visit just as rewarding.
by A verified traveler from joppa
Posted 1 Apr 2024
That place need some serious upgrade.
A lot of homeless people around i didn’t feel safe in that neighborhood.
Comment from Hotel Management
1 Apr 2024 by Customer Service, Hotel Management
Kamil, we appreciate your feedback. It's disappointing to hear that you had concerns about the surroundings. While we don't have control over the neighborhood, we're committed to providing a secure environment within the hotel. In terms of upgrading our facilities, we're always striving to make improvements and take your comments into account. Thank you for choosing our establishment, and we hope to be given the chance to better your experience with us in the future.
by A verified traveler
Posted 27 Mar 2024
My room was ok, however, I had to turn the thermostat up to 80*, to get the room temperature over 68*. The morning I was checking out, the toilet stopped working. Staff was friendly, but rooms were below average
Comment from Hotel Management
28 Mar 2024 by Customer Service, Hotel Management
Marty, thank you for sharing your feedback. It's good to hear that you found our team members amiable, but we understand that the room temperature was not as comfortable as you would have liked. The inconveniences with the toilet are also noted. While our rooms usually meet guests' expectations, we will certainly use your comments to improve. Thank you for bringing these concerns to our attention. We hope to provide you with a more seamless stay in the future.
