Ratings based on 995 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Loved the dining
Comment from Hotel Management
28 Apr 2024 by Will, Hotel Management
Dear Nancy,We thank you very much for taking out the time to leave a review and rating! We’re very pleased that you enjoyed your stay and hope to have you back for another stay soon!!Kind regards,Will AndersonDirector of Front Office
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Property Management , Hotel Management
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.
by A verified traveler
Posted 15 Apr 2024
Always a great place to stay!
Comment from Hotel Management
16 Apr 2024 by Will, Hotel Management
Dear Kimberly,We thank you very much for taking time to leave a review! Your continued loyalty to our property is greatly appreciated and we look forward to having you back soon!!!Kindest regards,Will AndersonDirector of Front Office
by A verified traveler
Posted 14 Apr 2024
Great
Comment from Hotel Management
15 Apr 2024 by Will, Hotel Management
Dear Cintia,Thank you for leaving a review rating! We’re so pleased that you enjoyed your stay and hope to have you back as our guest again soon!!!Kind regards,Will AndersonDirector of Front Office
by A verified traveler
Posted 13 Apr 2024
Convenient to SMU but very noisy (highway traffic) and could not get room temperature comfortable.
Comment from Hotel Management
14 Apr 2024 by Will, Hotel Management
Dear Shelly,We appreciate you for taking the time to leave a review from your recent stay with us. My sincerest apologies for the inconveniences you endured during your stay. Rest assured, the issues you experienced will be addressed immediately.Should you return to Dallas, we hope to have you back as our guest. If you choose to do so, you have my personal guarantee that your next stay would be amazing!!!Thank you again for your time and review.Kind regards,Will AndersonDirector of Front Office
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Will, Hotel Management
Dear Victoria,Thank you for taking time to leave a review rating from your recent stay with us! We’re very pleased that you enjoyed your stay and hope to have you back again soon!!!Kind regards,Will AndersonDirector of Front Office
by A verified traveler from Pflugerville
Posted 29 Mar 2024
Close proximity to DART station
Comment from Hotel Management
29 Mar 2024 by Will, Hotel Management
Dear Richard,Thanks so much for leaving a review rating and feedback. We’re glad our location was to your satisfaction. We hope to have you back should you return to Dallas.Kind regards,Will AndersonDirector of Front Office
by A verified traveler from Kearney
Posted 27 Mar 2024
It was a perfect place for an overnight stay with the family.
Comment from Hotel Management
27 Mar 2024 by Will, Hotel Management
Dear Gregory,Thank you for your review. We're glad that we could accommodate your and your family for an overnight stay. Should you return to Dallas, we hope to have you back for another stay!!Thanks again for you review!Kind regards,Will AndersonDirector of Front Office
by A verified traveler
Posted 25 Mar 2024
Staff very friendly, hotel and room clean, comfortable and quiet. Valet parking a little expensive.
Comment from Hotel Management
27 Mar 2024 by Will, Hotel Management
Dear Mike,Thank you very much for taking time to leave such a great review! My apologies that the price for parking was not to your satisfaction. However, we're pleased to see this did not prevent you from enjoying your stay overall.Should you return to Dallas, we hope to have you back as our guest once again!Kind regards,Will AndersonDirector of Front Office
by A verified traveler
Posted 23 Mar 2024
I really was disappointed and I am a Hilton honors member. My Wi-Fi didn’t work. My television didn’t work I couldn’t turn my light off my room was freezing. Finally I got the heat to work. It really was not that wonderful. They’ve tried to be very nice at the desk, but I have to say my room was really not fabulous. I thought it was going to be much nicer. I have heard good things, but I did not have that experience. Additionally, I had a wonderful experience in the restaurant they have the most wonderful woman who took great care of me. She was really outstanding, and I made a point to let the manager know. I wish I didn’t have to complain. I am not really a complainer, but the room was really not great. I did get a fan as requested and that was nice. I hope they take a look at that room, it really just wasn’t a great one
Comment from Hotel Management
23 Mar 2024 by Will, Hotel Management
Dear Jennifer,Thank you for taking the time to complete a review from your recent stay with us.Please accept my sincerest apologies that your stay did not meet or exceed your expectations. However, we're very pleased to hear that you received great service. What you experienced in your guest room is not the norm and we'll be sure to address these issues immediately.We thank you once again for your time and review.Sincerely,Will AndersonDirector of Front Office
