Ratings based on 981 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Cristina G , Hotel Management
Dear David, Thank you for taking the time to provide us with your feedback. Please come back and visit us soon!
by A verified traveler
Posted 28 Apr 2024
Beautiful hotel with terrific service and staff. Excellent stay!
Comment from Hotel Management
29 Apr 2024 by Cristina G , Hotel Management
Dear Mary-Jo,Thank you for taking the time to provide us with your wonderful feedback. Please come back and visit us soon!
by A verified traveler from antioch
Posted 14 Apr 2024
Xxx
Comment from Hotel Management
15 Apr 2024 by Cristina G, Hotel Management
Dear Gurunath,Thank you for your wonderful feedback!
by A verified traveler
Posted 12 Apr 2024
Amazing stay but very nosey outside. The street is busy and fun during the day but hard to sleep at night. The hotel itself is big and beautiful and full of life!! Would stay again but on another side
Comment from Hotel Management
15 Apr 2024 by Cristina G , Hotel Management
Dear Nneka, Thank you for taking the time to provide us with your wonderful feedback! We are delighted to hear you enjoyed your stay! Please come back and visit us soon!
by A verified traveler
Posted 10 Apr 2024
The Adolphus is a gorgeous, historic hotel. It's unfortunate that when Marriott acquired it, it did not renovate the rooms to the level the hotel deserved. Unlike the gorgeous areas in the lobby, tea area, restaurants, and bars, the rooms themselves were decorated with a hodgepodge of furnishings that looked like they were randomly acquired from a hotel furnishings discount emporium. The carpet and the headboard were particularly upsetting. Small details like a hissing toilet and a 1" projection of the bathroom faucet over the basin were particularly annoying- but I chose the Adophus knowing I didn't love the room decor. On the pleasant side, the bed was very comfortable and so they get points for that. The QR code for the dining menu is fine, but unfortunately there are abbreviations and zero description for what you are ordering and so the steel-cut oatmeal I ordered felt like it had milk in it and it took me some time (not being able to get a hold of room service) to determine that there was indeed oat milk in it, which was found by finally speaking to a manager, Donna, who was delightful. Descriptions must be added to the in-room dining menu! The steak and frites I had in the ground floor area were delicious. Dontrell, my server was also wonderful. Despite the decor in the room and the in-room dining snafu, I would stay at this hotel again for the absolute gorgeousness of the remainder of the hotel, it's walkability to the JFK site and other sites.
Comment from Hotel Management
10 Apr 2024 by Cristina G , Hotel Management
Dear Dina,Thank you for taking the time to provide us with your feedback! We will be sharing your feedback with the appropriate outlets. Thank you again! Please come back and visit us soon!
by A verified traveler
Posted 9 Apr 2024
The noisy was ridiculous!!!
The windows were filthy and no sound protection at all.
The pillows had absolutely no body to them.
Overall the worst hotel experience I've ever had in my life. Not to mention $3,000 for 3 nights
I have zero interest in ever visiting Dallas because of this experience!!!
Comment from Hotel Management
10 Apr 2024 by Cristina G , Hotel Management
Dear Timothy,We are extremely sorry to hear this was your experience and that we fell short of expectations during your stay. Please do not hesitate to reach out to us directly, we would love to have the opportunity to rectify this situation and regain your trust in our hotel.
by A verified traveler
Posted 4 Apr 2024
Beautiful property!
Comment from Hotel Management
5 Apr 2024 by Cristina G , Hotel Management
Dear Douglas, Thank you for taking the time to provide us with your wonderful feedback. We are delighted to hear you enjoyed your visit. Please come back and see us soon!
by A verified traveler
Posted 3 Apr 2024
The Adolduf was a beautiful luxurious hotel that smelled intoxicating! The room was spacious with everything we needed. Would definitely consider staying again.
Comment from Hotel Management
3 Apr 2024 by Cristina G , Hotel Management
Dear Melanie, This is amazing, thank you for taking the time to provide us with this wonderful feedback! Please come back and visit us soon!
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Cristina G , Hotel Management
Dear Birte, Thank you for taking the time to provide us with your feedback. Please come back and visit us soon!
by A verified traveler from Worcester
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Cristina G , Hotel Management
Dear Patrick,Thank you for this wonderful feedback. Please come back and visit us soon!
