Ratings based on 508 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Front desk staff were very friendly and efficient. Thank you.
by A verified traveler
Posted 29 May 2024
Love
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 26 May 2024
We loved our stay
by A verified traveler
Posted 24 May 2024
We found bed bugs in our room. The desk staff was super helpful in helping us with a new room.
Comment from Hotel Management
25 May 2024 by Chrissy- Assistant General Manager , Hotel Management
Dear guest,Thank you for bringing your concerns to our attention. We take reports of bed bugs very seriously and immediately conducted a thorough inspection of the room you mentioned. We are pleased to inform you that the inspection results came back negative for any signs of bed bugs.We are glad that our front desk team was able to accommodate your request to move rooms promptly. Providing a comfortable and enjoyable stay is our top priority, and we appreciate your understanding throughout the process.If you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your feedback and hope to welcome you back for a more pleasant experience in the future.Best regards,
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Chrissy- Assistant General Manager , Hotel Management
Thank you for your fantastic review!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Chrissy- Assistant General Manager , Hotel Management
Thank you for your fantastic review!
by A verified traveler
Posted 30 Apr 2024
Great hotel experience
Comment from Hotel Management
14 May 2024 by DJ, Front Desk Supervisor, Hotel Management
Thank you for a wonderful review. We hope to see you again in the near future.
by A verified traveler
Posted 28 Apr 2024
Checked into our room the first day and we noticed the floors around the beds were not vacuumed. There were bits of toilet paper? around the ground. We found hair on the bathroom floors and the towels provided. The bedsheets provided were stained already and had holes in them. This has been the most unclean booking I’ve had in the Dallas area.
Comment from Hotel Management
14 May 2024 by DJ, Front Desk Supervisor, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your time with us. We take all guest concerns seriously and will address them with our team to ensure that future guests have a better experience.
