Ratings based on 682 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from New Rochelle
Posted 1 May 2024
I hadn't stayed at the Mansion for 20 years, but they still remembered me.
Wonderful rooms and property, but it makes little sense to me that we had to find room service in order to order drinks in sitting on the patio because the restaurant closes 3 hours before the bar opens!
by A verified traveler
Posted 5 Apr 2024
Very nice stay
Comment from Hotel Management
1 May 2024 by LSA, Hotel Management
Dear Mrs. Dick,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler
Posted 3 Feb 2024
You are treated like royalty on each and every stay. Service is absolutely beyond expectations.
Comment from Hotel Management
28 Feb 2024 by LSA, Hotel Management
Dear Mr. Safford,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
28 Feb 2024 by LSA, Hotel Management
Dear Mr. Miller,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Louis St-Amand Guest Services Manager
by A verified traveler
Posted 3 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by LSA, Hotel Management
Dear Ms. Gregory,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler
Posted 30 Dec 2023
Property was underwhelming for the price. Some of staff was not very accommodating.
Comment from Hotel Management
28 Feb 2024 by LSA, Hotel Management
Dear Mr. Loydrake,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Louis St-Amand Guest Services Manager
by A verified traveler
Posted 28 Dec 2023
Simply the best! Even though we were there a short time, I would return in a heartbeat. Beautiful, great service, wonderful decorations, fantastic staff, and an overall outstanding experience. We truly only ordered room service, but it was truly delicious (except for the pizza wraps… not very tasty and strange). We will come again!
Comment from Hotel Management
31 Dec 2023 by LSA, Hotel Management
Dear Mrs. Schoellkopf,Thank you for taking the time to complete our guest survey. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. Thank you for your feedback regarding our wrap offering. It is feedback like yours that will help us improve, and I have shared it with the appropriate team. I certainly apologize for the inconvenience that this caused during your stay.We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager
by A verified traveler
Posted 4 Dec 2023
We have been fans of the Mansion for many years, we are never disappointed.
Comment from Hotel Management
19 Dec 2023 by LSA, Hotel Management
Dear Mr. Sanderson,Thank you for taking the time to complete our guest survey. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager
by A verified traveler
Posted 27 Oct 2023
Comment from Hotel Management
31 Oct 2023 by LSA, Hotel Management
Dear Mr. Press,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler from Oklahoma City
Posted 13 Oct 2023
This is such a beautiful hotel but the customer service really puts it over the top. We enjoyed the bar and the spa on our quick trip and both were great. The grounds are beautiful… we will be back.
Comment from Hotel Management
18 Oct 2023 by LSA, Hotel Management
Dear Ms. Aaron,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
