Ratings based on 736 Verified Reviews
2.4 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from SAN Angelo
Posted 6 Mar 2024
by A verified traveler
Posted 3 Mar 2024
This place was GROSS. I didn’t even stay. The room smelled horribly of mold. There was a dead beatle of some sort in the shower. All of the towels had some sort of hair on them as if somebody had used them to shave. There were shady people everywhere. The kid working the front desk didn’t really seem to speak English. I couldn’t do it. I took off and found a different hotel. 0/10. Worst hotel expierence I’ve had. And my standards are not particularly high.
Comment from Hotel Management
4 Mar 2024 by Sophia CSR, Hotel Management
Dear Guest,We are truly sorry to hear about your extremely disappointing experience with us. Your description of the conditions you encountered is deeply concerning and does not reflect the standards we strive to uphold. We sincerely apologize for the unpleasant odor, cleanliness issues, and the lack of professionalism you experienced from our staff. Your feedback is invaluable to us, and we will be conducting a thorough investigation to address and rectify these issues immediately. We understand your decision to seek accommodation elsewhere, and we regret that we were not able to provide you with a satisfactory stay. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
17 Feb 2024 by Sophia CSR, Hotel Management
Dear Guest,I'd like to express gratitude for your recent visit to our hotel! We're delighted to receive such a positive rating from you. Our team is committed to consistently surpassing your expectations and eagerly anticipates your return in the future.
by A verified traveler
Posted 16 Jan 2024
There's not one thing we liked about this property! It was disgusting, no breakfast like it said, no hot tub (was filled with dirt/grass and a big rock for decoration I guess) this was by far the worst place we've ever stayed and I would strongly discourage anyone from staying there! FYI I never leave reviews!
Comment from Hotel Management
17 Jan 2024 by Sophia CSR, Hotel Management
Hi Matthew,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened.
by A verified traveler
For the price, it wasn’t terrible.
Posted 15 Jan 2024 on HotelsIt’s what you’d expect for the low cost…room was pretty run-down and smelled of smoke, but it was also low budget.
Comment from Hotel Management
17 Jan 2024 by Sophia CSR, Hotel Management
Hi Keshia,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
by A verified traveler
Posted 10 Jan 2024
Terrible property and service horrible location went to see the room and absolutely did not stay!! Save your money and book elsewhere this place is despicable!
Comment from Hotel Management
11 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely apologize for the unpleasant experience you had while considering our property. Your feedback is deeply concerning, and we regret that we did not meet your expectations. We take your comments seriously and will investigate to address any issues promptly. It's our goal to provide a positive and comfortable experience for all guests, and we apologize for falling short in your case. We appreciate your honesty and will use this feedback to improve our services. If there's anything specific you'd like to share about your visit, please feel free to provide more details so that we can address the concerns appropriately. Thank you for bringing this to our attention.
by A verified traveler
Posted 10 Jan 2024
The website states that the hotel includes breakfast and smoking facility. These were the main points for which we opted for Rodeway Inn. However, to my surprise the staff told that there is no Breakfast facility available nor in-room smoking is allowed (we had to go outside for that). To my horror, there is not drinking water facility available as well. I mean these facilities are expected from a Hotel. These two facilities are mentioned and still were not delivered. Will not recommend to anyone.
Comment from Hotel Management
11 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at Rodeway Inn. Your feedback is valuable, and we take these concerns seriously. We understand the importance of accurate information, and we regret any confusion caused by the discrepancy between the website and the actual offerings. Rest assured, we are addressing these issues to ensure that our guests receive the expected amenities. We appreciate your understanding and thank you for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 7 Jan 2024
You get what you pay for. Bare minimum room (as expected, not a problem), occasional roaches, but it does appear relatively clean and the staff does a good job
Comment from Hotel Management
9 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
by A verified traveler
Get what you pay for
Posted 31 Dec 2023 on HotelsThe room smelt disgusting. We sprayed and sprayed but it was awful. Smelled like smoke and a dirty enclosed room. Bed was also really bad. It was Hard and made ugly noises if you moved. Not comfortable at all.
Comment from Hotel Management
6 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,We're sincerely sorry to learn about your disappointing experience during your recent stay at our hotel. It's disheartening to hear about the unpleasant smell in your room and the discomfort caused by the condition of the bed. Please accept our apologies for falling short of your expectations regarding cleanliness and comfort. Your feedback is crucial to us, and we'll address these concerns immediately to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope for the opportunity to regain your trust on a future visit.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
6 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.
