Ratings based on 277 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
It was a nice stay good breakfast
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Lacy, thank you for your feedback. We're glad you enjoyed your stay and appreciated the breakfast at Residence Inn Dallas Arlington South. We hope to welcome you back soon!
by A verified traveler
Posted 5 Jun 2024
Staff was excellent and did everything they could to make our stay exceptional.
One exception was that the dish washer was leaking from bottom compartment. Staff immediately addressed issue.
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Jesus, thank you for the fantastic review! Residence Inn Dallas Arlington South is delighted to hear that our team members made your stay exceptional. We appreciate your understanding regarding the dish washer and are happy to know that it was promptly addressed. We're looking forward to welcoming you back!
by A verified traveler
Posted 3 May 2024
The only thing I didn’t like was getting charged again by the hotel after everything was paid for on Expedia then having to wait a week before it was placed back on my card.
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Joey, we appreciate your feedback. It's unfortunate to hear about your concern regarding billing. However, we are glad that it ultimately got resolved and we're hopeful this didn't tarnish your overall impression of Residence Inn Dallas Arlington South. We'd be pleased to welcome you back in the near future.
by A verified traveler
Excellent stay
Posted 17 Mar 2024 on HotelsIt was a amazing experience
Comment from Hotel Management
18 Mar 2024 by Customer Service, Hotel Management
Marissa, we're thrilled that your stay at Residence Inn Dallas Arlington South was an amazing experience! We strive to provide a memorable experience for our guests. We appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Posted 17 Mar 2024 on Hotels
April was phenomenal at the front desk and took care of us. Hot tub wasnt working
Comment from Hotel Management
17 Mar 2024 by Customer Service, Hotel Management
Thank you for sharing your experience, recognizing April's exceptional service. We're thrilled she made a positive impact on your stay at Residence Inn Dallas Arlington South. It's regrettable, though, that your enjoyment was slightly affected due to an issue with the hot tub. We appreciate your understanding and look forward to welcoming you back.
by A verified traveler
When reservations are messed up and they charge u
Posted 15 Mar 2024 on HotelsMy reservation for what i booked was incorrect. They say it was their mistake and they will fix it at no additionalcharge, but is trying to charge more than my booking price
Comment from Hotel Management
15 Mar 2024 by Customer Service, Hotel Management
John, we truly regret the confusion regarding your reservation. It's disappointing when misunderstandings like this happen. We always strive to ensure our guests are quoted accurately in relation to their booking price. Rest assured, your feedback has been noted for our team to revisit our reservation system and improve our services. Thank you for bringing this to our attention.
by A verified traveler
Posted 14 Mar 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by Customer Service, Hotel Management
Rosario, it appears you had an experience that didn't meet your expectations. Rest assured, we're committed to continually improving our standards. We appreciate your rating and look forward to having another chance to better serve you next time.
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Customer Service, Hotel Management
MeChelle, we're truly disappointed to hear that your experience didn't meet your expectations. We strive to provide memorable stays, and we deeply regret that we fell short in your instance. Please feel free to communicate any specific concerns to our front desk team, so we can work on enhancing our guest experience. We hope for an opportunity to better serve you in the future.
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
11 Feb 2024 by Customer Service, Hotel Management
Lakeshia, it's excellent to see your top-rated feedback for Residence Inn Dallas Arlington South. It's immensely satisfying to know guests have a seamless, enjoyable stay at our property. We sincerely appreciate your support and hope to have the opportunity to serve you again soon.
by A verified traveler from San Antonio
Posted 5 Feb 2024
Comment from Hotel Management
6 Feb 2024 by Mary, Hotel Management
Thank you for staying with us and I am so happy you enjoyed your stay. We hope to welcome you back again soon.
