Ratings based on 987 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Was good and clean, the toilet bowl water was a little low and sink was kind of a weird shape, the pressure was pretty high, the tub drain was a little tilted but worked fine, but otherwise everything else was great. service was kind and professional and explained the details down. the cleaning staff were fast and tidy with their work. easy parking and walking to the food places nearby. access to other places in the area by car and location was nice.
Comment from Hotel Management
12 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Bradley,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ DALLAS - ADDISON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5. However, I sincerely apologize for the issues you highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Jun 2024
Good service and good people
Comment from Hotel Management
6 Jun 2024 by OnielRediResponse Specialist, Hotel Management
Thank you Tyrone, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Dallas – Addison. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our staff and their services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Jun 2024
Good stay if your looking for a place to stay in a night
Comment from Hotel Management
3 Jun 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF PLUS+ DALLAS - ADDISON. Christian, I am happy to hear that our hotel met your needs. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Christian, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Carla RediResponse Specialist, Hotel Management
Hello Deissy, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Dallas – Addison we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 May 2024
I wasn’t able to check in they had no power
Comment from Hotel Management
29 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Jerome. The staff and I at the RED ROOF PLUS+ DALLAS - ADDISON are disappointed to see your 1/5 score. You indicated that you were unable to check-in due to the power outage. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 May 2024
Called to verify if they had electricity and was told yes. Booked room and when I arrived they had no electricity
Comment from Hotel Management
29 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Kenneth. The staff and I at the RED ROOF PLUS+ DALLAS - ADDISON are disappointed to see your 1/5 score. I am sorry that your experience did not meet your expectations due to the power outage. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Jonathan,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ DALLAS - ADDISON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 May 2024
Very nice
Comment from Hotel Management
27 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF PLUS+ DALLAS - ADDISON. Marcela, I am happy to hear that you found our hotel to be very nice. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Marcela, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very nice stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler from Houston
Posted 23 May 2024
Honestly...I wouldn't have stayed here if I was aware the rooms were as they were. Non-smoking room but burn holes in the blankets...room smelled like dogs and air freshner (moved to a new room same smell). New room was more updated than the fly by night room I was put in initially. May be ok for some but overall I would not stay again -_-
Comment from Hotel Management
23 May 2024 by kush patel, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ DALLAS - ADDISON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor of the room which prompted your 3/5 score. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
5 Jun 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Bill, The staff at the Red Roof Inn PLUS+ Dallas – Addison and I are delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
