Ratings based on 982 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
La habitación es hermosa, pero los pasillos del hotel huelen muy feo, en el estacionamiento hay mucha basura y vi a dos personas en malas condiciones vagando por allí a pesar de ser una zona cara. Mi cuarto no me lo limpiaron y en el desayuno solo había huevo, pan, waffles y cereal.
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello sonia, Lamentamos escuchar sobre sus experiencias durante su estancia. Tomaremos en consideración sus comentarios para mejorar nuestros estándares de limpieza y mantenimiento en todas las áreas del hotel. Agradecemos que haya compartido sus preocupaciones con nosotros.
by A verified traveler
Posted 30 May 2024
Bad
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello brandon, We're sorry to hear that your stay did not meet your expectations. Your feedback is valuable to us as we continually strive to improve our services for all our guests. If you would like to discuss your experience further, please feel free to reach out to our management team. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 26 May 2024
The staff here are very friendly and helpful make u feel like u are in a 5 star
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello anna,We appreciate your kind words regarding our friendly and helpful staff. Ensuring a high level of service is our priority for all guests. Your feedback motivates us to maintain this standard for all future visits.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Chance, We appreciate you choosing our hotel for your stay! If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 May 2024
It was not well maintained. Hall carpet dirty. Towels dingy. No stopper in sink. Air wasn’t easy to adjust
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Sharon,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team is consistently working to improve our facilities and services for all our guests. Thank you for bringing these issues to our attention, as it helps us focus on areas needing attention to enhance the overall guest experience.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Jesse, We appreciate you choosing to stay with us and hope you had a pleasant experience. If you have any concerns you would like to share, please feel free to reach out to us directly. We value your feedback and would love to hear from you to ensure we continue to improve our services for all our guests.
by A verified traveler
Posted 24 May 2024
The pull put couch had a board under the cushions didn’t know if it was broke but didn’t want to sit on it to find out the pool area and the breakfast was nice but will not be staying there in the future
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Kandi,We appreciate your feedback on both the pool area and breakfast, however, we regret to hear about your experience with the pull-out couch. We recommend reaching out to our management team to address your concerns for any future stays. Thank you for staying with us.
by A verified traveler
Posted 22 May 2024
Average hotel. Room is clean and affordable. One issue was that the elevator smelled of roaches. Should be cleaned by the management.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Md Umar, We appreciate your feedback on our hotel. We're pleased to hear you found the room clean and affordable. We'll certainly notify the management regarding the matter with the elevator to address it promptly. Your comments help us enhance our services for future guests' comfort.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Lory, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any concerns you may have from your recent visit, as we strive to continuously improve our services for all guests. We hope to welcome you back soon.
by A verified traveler
Posted 12 May 2024
The pool
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello William,We appreciate your feedback regarding the pool and will certainly take it into consideration for future improvements. Our team works hard to ensure all facilities meet the highest standards of cleanliness and functionality for our guests' enjoyment. Should you have any further concerns or feedback, please feel free to contact our management directly. Thank you for staying with us.
