Ratings based on 2,295 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
by A verified traveler from seabrook
Posted 2 May 2024
Omni do not guarantee your room choice (1 or 2 beds , sleeps 2 or 4 ) when it’s booked thru third party. They say it clearly. For the second time in 1 month we had to go back to this hotel and we had to argue for hours at the reception to get the 2 queen bed we booked for a family of 4.
. No concierge the last 3 days. Reception desk hard to reach on the phone… very inconvenient, rude at the reception desk, …
Comment from Hotel Management
2 May 2024 by Kelly , Hotel Management
We apologize for any issues regarding your room type upon arrival. If you would like to discuss your experience more in depth, please contact the hotel directly and ask to speak to the Manager on Duty.
by A verified traveler
Posted 2 May 2024
Great hotel. Oprah wasn't lying all these years. Clean, amazingly located pool.
Comment from Hotel Management
2 May 2024 by Kelly , Hotel Management
We are happy to see you finally took Oprah's advice after all these years! Thank you for choosing us and taking the time to share your review. We hope to see you back again!
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Kelly , Hotel Management
Thank you for choosing us! We are delighted to see you had a wonderful stay.
by A verified traveler
Posted 29 Apr 2024
Great stay
Comment from Hotel Management
30 Apr 2024 by Omni Dallas, Hotel Management
Hey Joseph,We’re so grateful that you took the time to leave us a 5-star review. Thank you!
by A verified traveler
Posted 26 Apr 2024
Accessible to downtown
Comment from Hotel Management
26 Apr 2024 by Kelly , Hotel Management
Thank you for staying with us and we hope to see you again!
by A verified traveler
Posted 23 Apr 2024
The staff where amazing
I had forgot my credit card at one of their restaurants and found it and kept it safe
Comment from Hotel Management
26 Apr 2024 by Kelly , Hotel Management
We appreciate you choosing our hotel! Thank you for taking the time to leave a review and for recognizing our amazing team members. We hope you will be back again!
by A verified traveler from Garland
Posted 20 Apr 2024
Worst Birthday Stay EVER!!! Had to wait in line over an hour to check in because Omni credit card systems were down nation wide…okay I get it…the line was also crazy long because 2 people were working..Finally check in and go up to the room (which I paid for an upgraded suite) was DIRTY! Like filthy…food everywhere and bed a mess. Obviously house keeping had not been there yet. Go back downstairs and finally talk to a manger..get a new room. He some what apologies and says he will give me time to get settled in and will check in on us. NEVER DID!!! Then we go down for breakfast and at check in they failed to tell everyone they would be closing early to get ready for Easter brunch. Keep in mind at this time it’s the next day and credit cards are still down. Everything is cash only and all ATMs are out of cash!!! I’ve stayed at this property many times never having a problem but I was appalled by the customer service this time. Definitely not normal Omni standards.
Comment from Hotel Management
21 Apr 2024 by Kelly , Hotel Management
We apologize for the impact the system outage had on your experience and for any inconvenience it caused during your birthday weekend. We appreciate you choosing us. Please contact the hotel directly so we may properly address this for you. Thank you.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Kelly , Hotel Management
We appreciate the high rating! We are happy to see you had a great experience and we hope to see you back again!
by A verified traveler
Posted 18 Apr 2024
Nice, up to date rooms. Lots of dining options.
Comment from Hotel Management
20 Apr 2024 by Omni Dallas Team, Hotel Management
Hello Randall,Seeing your review made our day at Omni Dallas! Thank you so much.
