Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 30 Apr 2024
Nice
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Hello Reggie,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are pleased to hear that you had a nice experience during your stay at our hotel. If you have any further comments or suggestions, please feel free to reach out to our management team.
by A verified traveler
Posted 28 Apr 2024
It’s all was nice
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Elizabeth,We are delighted to hear that you had a pleasant stay with us. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future!
by A verified traveler from San Jose
Posted 14 Apr 2024
Hotel staff is friendly and responsive but the property is quite dated. Walls are paper thin and you can pretty much hear all your next door neighbors conversation. On some nights the shower didn’t have enough hot water.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Mona,We appreciate your kind words about our staff and will share your feedback about the property's condition with our team. We'll look into ways to address any noise disturbances and water temperature inconsistencies for a better experience for all guests in the future.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Kristian,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to our hotel directly to share any feedback you may have so we can address your concerns and improve our services.
by A verified traveler
Posted 30 Mar 2024
Very bad smell in room like marijuana. Had to request change. Overall not tidy.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Stephen,We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with our housekeeping team for further review and improvement. If you have any further concerns, please feel free to reach out to our management team directly.
by A verified traveler
Posted 17 Mar 2024
The area was nice but the front staff was not welcoming and the breakfast was below average.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Angela,We regret to hear your concerns about our front staff and breakfast. Your feedback is valuable for us to improve our services. We appreciate you bringing this to our attention for our ongoing efforts to enhance the guest experience.
by A verified traveler
Posted 17 Mar 2024
The elevator works but needs to be cleaned and smelling fresh. It smells like tobacco
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello NHAT,Thank you for bringing this to our attention. Rest assured, we will address the cleanliness issue with the elevator. We strive to maintain a pleasant environment for all our guests. Your feedback helps us improve our services for future visitors.
by A verified traveler
Posted 16 Mar 2024
First, the customer service was poor. No greeting and the man was rude whenever I approached him with a question. There was used soap and a used towel in the bathroom from the previous person which is gross. Thirdly, there was a roach that came out of the shower drain and when I told them, they said “well this is the south.” Lastly, the hot tub NEVER got hot and the pool was ice cold. I don’t see how this place got a 8.5 rating in 2020 because they really deserve 5 or lower!
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Raven,We apologize that your experience did not meet your expectations. We value all guest feedback as it helps us improve our services. Your concerns will be addressed with our team for future enhancements. Guest satisfaction is our top priority, and we hope for the opportunity to better serve you in the future.
by A verified traveler
Posted 14 Mar 2024
I really didn’t like the fact that I had to go and get my card key rechecked because it didn’t work even though I had a 2 night stay.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Latonya,We apologize for any inconvenience you experienced during your stay. Guest satisfaction is our priority, and we encourage guests to reach out to our management team directly with any concerns for further assistance and feedback.
