Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Great place to stsy
by A verified traveler from Portland
Posted 9 May 2024
We just moved from Oregon and had to get a room for my elderly parents for a few nights until our house was ready. This was a comfortable , friendly, clean, and convenient place for their stay. Thornton Knocke was incredibly kind and helpful getting us checked in, answering all our questions, and extending our stay - twice!
Comment from Hotel Management
9 May 2024 by Sarah N. General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Plano West. It is always a pleasure to receive positive feedback. Thorsten is an asset to our hotel! I will share your comments with our team, who I am certain will be encouraged.
by A verified traveler
Posted 8 May 2024
Nice
Comment from Hotel Management
9 May 2024 by Sarah N. General Manager, Hotel Management
Thank you for your recent stay with us and taking time to give us a great rating!
by A verified traveler
Posted 7 May 2024
The young lady who checked us in she is amazing and so caring and sweet made checking in so wonderful
Comment from Hotel Management
7 May 2024 by Sarah N. General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Plano West. It is always a pleasure to receive positive feedback!
by A verified traveler
Posted 7 May 2024
A wonderful very modern, clean, affordable hotel in a very safe area. My sister had a Lumpecty at a hospital nearby. She had a slight procedure on Sunday and the procedure the next day. (Early check-in time), We decided to just spend the night. It was so clean, nice, and modern. We really enjoyed our stay, despite the circumstances. Very affordable, too. We appreciated that at this time.
Comment from Hotel Management
7 May 2024 by Sarah N. General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Plano West. It is always a pleasure to receive positive feedback!
by A verified traveler
Posted 3 May 2024
There was an odor in the room that wasn’t in the hall. We were required to leave an additional $100 at check in and told it would be refunded on check out. It wasn’t and they said they could not explain because all billing was done from headquarters. We were told at heart hospital that they would give a discount because we were there for treatment, but they did not know about that either. We have many more trips in the next year and will find another place to stay.
Comment from Hotel Management
6 May 2024 by Sarah N. General Manager, Hotel Management
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve. The deposit will be returned 5-7 business days depending on your bank.
by A verified traveler from EDISON
Posted 1 May 2024
Comment from Hotel Management
6 May 2024 by Sarah N. General Manager, Hotel Management
I am sorry to hear that your experience was anything less than perfect.
by A verified traveler from Asheville
Posted 30 Apr 2024
I have stayed at this hotel multiple times and each time it seemed to decline in condition. Staff is fabulous and so friendly but rooms are worn. The last time I stayed here I ended up in the “old section” of the hotel and there was a three in gap under the hall door and it sounded like my neighbors were sitting/chatting in my room. I’m now trying other hotels in the area.
Comment from Hotel Management
6 May 2024 by Sarah N. General Manager, Hotel Management
Thank you for your recent stay with us and your feedback!
by A verified traveler
Posted 29 Apr 2024
Great place and clean
Comment from Hotel Management
6 May 2024 by Sarah N. General Manager, Hotel Management
Thank you for your recent stay and for taking the time to share your experience here with us.
by A verified traveler
Posted 28 Apr 2024
N/A
Comment from Hotel Management
7 May 2024 by Sarah N. General Manager, Hotel Management
Thank you for taking time to give us a great rating!
