Ratings based on 948 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
The bath tub has standing water and so did the sink. The floor in the restroom was not swept. It was trash in the corner and to top it off I did not feel safe. Constantly strange walkers and police cars out front due to disturbances
by A verified traveler
Posted 30 May 2024
Next door people won’t let us sleep and no one will say anything
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback will be heard and relayed to our front desk staff to ensure we can address noise complaints more effectively in the future.
by A verified traveler from Carrollton
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Dear Tammy,Thank you for taking the time to rate your stay at our hotel. We're delighted to see that you gave us a 4-star rating! We strive to offer a memorable experience for all of our guests and your rating is a testament to our efforts. We would love to hear more about your stay. Your feedback helps us improve and serve you better. Looking forward to welcoming you back soon!Warm regards,Hotel Management
by A verified traveler
Posted 27 May 2024
Good
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Amir,Thank you for taking the time to share your positive feedback with us. We're thrilled to know that you had a good experience at our hotel. Our team strives to deliver an exceptional guest experience, and it's incredibly validating to know we hit the mark with you. We look forward to welcoming you back soon for another wonderful stay.Warm regards,Hotel Management
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Teresa,Thank you for awarding us a 5-star rating! We're delighted to know you had a great experience at our hotel. Your rating motivates us to continue improving and providing the best service to all our guests. We look forward to welcoming you back for another wonderful stay!Warm regards,Hotel Management
by A verified traveler
Posted 26 May 2024
The cleanliness was impeccable
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Vincent L,Thank you for your kind 5-star review! We're thrilled to hear that you found our hotel impeccably clean. Our dedicated housekeeping team will be pleased to know their hard work is appreciated. We hope to welcome you back to our hotel in the future for another perfect stay.Warm regards,Hotel Management
by A verified traveler
Posted 26 May 2024
Many noise
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Luis,We're truly sorry to hear about the noise issue you experienced during your stay with us. Your comfort is our top priority and we regret that we fell short this time. We appreciate you bringing this to our attention and assure you that we're looking into the matter. We hope for an opportunity to serve you better in the future. Warm regards,Hotel Management
by A verified traveler
Posted 24 May 2024
Overall good stay.
Comment from Hotel Management
25 May 2024 by GM, Hotel Management
Dear Giselle,Thank you for taking the time to share your feedback. We're glad to hear you had an overall good stay with us. We strive to make every guest's experience memorable and your comments help us do just that. We look forward to welcoming you back in the near future for an even better stay. Safe travels!Warm regards,Hotel Management
by A verified traveler
Posted 23 May 2024
Property was dirty inside. Trashes were full in the hallways and outside. The room was ok, but there were so many holes patched in the walls and caulking around the bathtub was in bad shape. A/C unit was spotty as well.
Comment from Hotel Management
23 May 2024 by GM, Hotel Management
Dear Blake,We sincerely apologize for your recent experience at our hotel. Our aim is to provide a clean, comfortable environment and we're sorry to hear we fell short. Your feedback is invaluable, and we'll ensure to address the areas of concern you've mentioned. We hope for another opportunity to provide a superior experience on your next visit.Warm regards,Hotel Management
by A verified traveler
Posted 22 May 2024
Great location
Comment from Hotel Management
22 May 2024 by GM, Hotel Management
Dear Zakky,We are so glad to hear that you appreciated our prime location! It's wonderful to see how much impact this can have on enhancing a guest's stay. We look forward to welcoming you back soon for another amazing experience!Warm regards,Hotel Management
