Ratings based on 43 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Kasa Legacy Town Center Plano, Hotel Management
Hi YUICHI,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Posted 19 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by Kasa Legacy Town Center Plano, Hotel Management
Hi Clifford,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
by A verified traveler
Posted 14 Dec 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by Kasa Legacy Town Center Plano, Hotel Management
Hi Joe,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
by A verified traveler from San Diego
Posted 19 Jul 2023
I visited last year and was impressed so I booked again this year. This year was disappointing. The furniture was old, chairs were broken, tables ready to fall apart. Furniture could use upgrade.
Outside, the hallways were dirty, parking lot dirty, trash bins were always full everywhere and smelly.
I love the swimming pools and utilized them every day. They were wonderful.
The gas grills around the compound need thorough cleaning and some were not working or difficult to start the gas to come on. Those gas grills look like they have never been cleaned.
So, new furniture, cleaner outside, gas grills need cleaning and I will continue to come back to visit. I have grandkids so I try to visit every year. Thanks for listening.
Comment from Hotel Management
5 Oct 2023 by Kasa Legacy Town Center Plano, Hotel Management
Hi Pink,Thank you for choosing to stay with us again and providing your feedback. We're sorry to hear that your recent visit didn't meet your expectations and caused disappointment. Your comments regarding the furniture, cleanliness, and gas grills are appreciated as they help us identify areas that require improvement. Please rest assured that we will take prompt action to address these issues and ensure a better experience for our guests. We value your loyalty and eagerly look forward to welcoming you and your grandkids back next year. Again, thank you for your valuable feedback.Best regards,Team Kasa
by A verified traveler
Posted 26 May 2023 on Hotels
by A verified traveler
Posted 29 Mar 2023
The inside of the unit was very nice and one I would stay in again. The hallway was another story. It could use a round of cleaning to spruce it up. I was surprised the unit was so nice after the first time seeing the hallway to get there. Second, the communication is terrible. I had 2 different addresses sent to me as my unit and didn't really know until I was at the building. VERY confusing and needlessly so. Without that snafu I would have rated this much higher.
Comment from Hotel Management
2 May 2024 by Kasa Legacy Town Center Plano, Hotel Management
Hi Scott, Thank you for your review and for sharing your honest feedback. We're glad to hear that you enjoyed the inside of your unit and would consider staying with us again. However, we apologize for the condition of the hallway and the confusion caused by the communication about your unit's address. We strive to maintain all areas of our properties to the highest standard and clearly missed the mark on the hallway. Also, clear and accurate communication is a cornerstone of our guest experience, and we regret that we fell short in this instance. We are actively working to improve these aspects to ensure a smoother and more enjoyable experience for all our guests. We hope you’ll give us another opportunity to host you with a much improved experience next time. Sincerely, Team Kasa
by A verified traveler
Location great but needs better lighting.
Posted 23 Mar 2023 on HotelsThis was a studio apartment KASA but size was fine. We had some trouble finding the correct building as the buildings were not labeled well. Once we located it though it was super convenient to everything.
The issues we had were inside the KASA. The lighting was horrible. Several lights did not work and several of those that did had LED bulbs that were very dim. Even using the slider did not help the lighting. The other issue was the shower curtain rod. It was not an extension rod and it was not mounted so it fell several times while my husband tried to shower. Also hotter water would have been great. Overall the price and location were great and with a couple minor fixes it would have been 5 star.
by A verified traveler
Posted 20 Mar 2023 on Hotels
by A verified traveler
Posted 14 Jan 2023
Very convenient location for our event
by A verified traveler
Posted 9 Jan 2023 on Hotels
Comment from Hotel Management
13 Jan 2023 by Team Kasa, Hotel Management
Hi Michael, Based on your rating, we realize we have fallen short of your expectations. We sincerely apologize if you had an unpleasant experience at our property, and we hope you can allow us to assist you with your concerns. Please know that you are welcome to share your feedback by contacting our Guest Experience Team at your most convenient time.
