Ratings based on 106 Verified Reviews
3.9 Room cleanliness
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Wasn’t like accepted
Comment from Hotel Management
1 Jun 2024 by Kasa Arlington Dallas, Hotel Management
Hi Aytekin, We regret to hear that your recent experience did not meet your expectations. Your feedback is valuable to us, and we appreciate you sharing your thoughts. If there are specific concerns or issues you encountered, please feel free to reach out to our Guest Experience Team. We are dedicated to addressing any challenges faced and ensuring a better experience in the future. Sincerely, Team Kasa
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
23 May 2024 by Kasa Arlington Dallas, Hotel Management
Hi Melissa,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
by A verified traveler
Posted 16 Jan 2024
The building outside is nice and in a nice neighborhood. The code we got to get into building didn't work. But luckily someone was going into the building and let us in. Once we got in everyone we ran into smelt like pot along with the hallways. U had to walk up to the 2nd flood in order to use the elevator as it didn't work from 1st floor. Elevator was very dirty along with the hallways. The room itself was clean with nice furnishings. Was all around pleased with the room itself. Lots of restaurants within walking distance. Flying Fish highly recommended.
Comment from Hotel Management
16 Jan 2024 by Kasa Arlington Dallas, Hotel Management
Hi Jon,Thank you for choosing Kasa Arlington Dallas. We appreciate your feedback and apologize for the inconvenience caused by the entrance code and elevator issues. Rest assured, we will address these concerns with our team. We're glad to hear that you found the room clean with nice furnishings and enjoyed the nearby restaurants. Your positive feedback is truly appreciated. We hope to have the opportunity to welcome you back again soon!Sincerely,Team Kasa
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Kasa Arlington Dallas, Hotel Management
Hi Tanille,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
by A verified traveler
Posted 14 Dec 2023
Comment from Hotel Management
14 Dec 2023 by Kasa Arlington Dallas, Hotel Management
Hi Gary,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
17 Dec 2023 by Kasa Arlington Dallas, Hotel Management
Hi George,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
by A verified traveler
Posted 7 Nov 2023
The apartment was very nice. The bed was very comfortable. Lots of hot water and good pressure in the shower. The customer service was amazing. I had a couple if issues, not with the accommodations, that were resolved immediately. Will definitely recommend to anyone traveling to Arlinton.
Comment from Hotel Management
7 Nov 2023 by Kasa Arlington Dallas, Hotel Management
Hi Carla,Thank you for choosing to stay at Kasa Arlington Dallas and for taking the time to share your positive experience with us. We're delighted to hear that you found the apartment very nice and the bed comfortable. We are especially thrilled that our customer service exceeded your expectations and that any issues you encountered were promptly resolved. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit to Arlington.Best regards,Team Kasa
by A verified traveler
Posted 6 Nov 2023 on Orbitz
The hallways were dirty. The stairs to get into the building was worse, terrible. The apartment was great and the communication from the people that run Kasa was awesome. Just clean up those areas and its a real nice place
Comment from Hotel Management
6 Nov 2023 by Kasa Arlington Dallas, Hotel Management
Hi Christopher,Thank you for choosing Kasa Arlington Dallas. We appreciate your positive comments about the apartment and our communication. We sincerely apologize for the cleanliness issues you encountered in the hallways and stairs. Cleanliness is of utmost importance to us, and we are taking immediate action to address this matter with our team. Your feedback helps us improve, and we assure you that we will strive to provide a better experience for future guests. We hope you had an overall pleasant stay and look forward to welcoming you back.Sincerely,Team Kasa
by A verified traveler from North Andover
Posted 5 Nov 2023
Comment from Hotel Management
6 Nov 2023 by Kasa Arlington Dallas, Hotel Management
Hi Cathey,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa
