Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
The property was lovely and the staff was nice, the pillows on the bed were a little to soft and the bed was hard so we woke up very stiff and sore.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Stacy, We appreciate your wonderful comments about our hotel and are pleased that you enjoyed your stay and were impressed with our cordial team. However, we were sorry to read that you were disappointed with the mattress in your room. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. We will look into this; thank you for letting us know. It was wonderful to have you as our guest, and we hope you will return to Homewood Suites by Hilton Irving-DFW Airport soon.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Jayde, Thank you for being our guest and sharing your five-star rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your visit. It was our pleasure hosting you at Homewood Suites by Hilton Irving-DFW Airport; we hope to see you again soon. Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 30 Apr 2024
The staff and van drivers were super nice and friendly.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Phyllis, Thank you for taking the time to post your review. Our associates are committed to providing excellent service, and they will be happy to know their efforts helped make your stay great. We appreciate your feedback and look forward to your next visit to Homewood Suites by Hilton Irving-DFW Airport soon.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 19 Apr 2024
Very friendly staff and very clean room! Great price and great service. I highly recommend Homewood Suites!
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Steve, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Homewood Suites by Hilton Irving-DFW Airport. It is our goal to deliver an excellent value at a great price so it is wonderful to know this was your experience. We believe that fresh and comfortable accommodations and excellent customer service make us an excellent choice. We appreciate you recommending us to fellow travelers and look forward to welcoming you back soon.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 14 Apr 2024
Love this place. They sent a lyft to get us from the airport which was quick and easy. Check in was super quick which was great since we were tired. The room was clean and beds were comfortable. Would definitely recommend!!!
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Dear Krista, Thank you for the review of your stay at Homewood Suites by Hilton Irving-DFW Airport, and for recommending us to future guests. We are delighted you enjoyed our spotless accommodations and comfortable beds. We also appreciate you mentioning our seamless check-in experience. We look forward to welcoming you again whenever your travels bring you back to our area.Sincerely,Adrian PerezGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Towel rack fell off wall husband had to fix. Toilet continuously running. Husband had to fix. Dirty sheets and hair all on the sheets of the bed. No one ever showed up to clean or even offered to clean room. Was there 4 nights.
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Dear Linda, Thank you for being our guest and sharing your review. Please accept our sincere apologies for the cleanliness and maintenance issues with your room and the inconvenience caused to you and your husband. Your candid feedback is invaluable in our continuous efforts to improve. We have addressed your concerns with relevant teams to prevent such occurrences in the future. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 9 Apr 2024
The room was amazing and was more than we knew we were getting. It had so many features and wonderful amenities! The girl that checked us in was not very welcoming and friendly and did not give us a positive vibe. Overall our stay was good.
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Alison, Thank you for sharing your review of the Homewood Suites by Hilton Irving-DFW Airport. We understand that fresh and clean accommodations are of the utmost importance, and we are glad you were pleased with your room, particularly the in-room amenities. With that being said; warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize that our associates did not show this to you during check-in. Thank you again for bringing this to our attention, and we do hope for another opportunity to show you the hospitality you deserve.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Cecil, Thank you for the five-star rating. We are delighted that we exceeded your expectations for your time at Homewood Suites by Hilton Irving-DFW Airport. We hope to have the pleasure of doing so again on your next visit to our area.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 6 Apr 2024
Very clean and quiet.
Comment from Hotel Management
7 Apr 2024 by General Manager, Hotel Management
Dear Hunter, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Homewood Suites by Hilton Irving-DFW Airport.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 29 Mar 2024
It is really close to the airport and I have a 9:30 am flight
Comment from Hotel Management
29 Mar 2024 by General Manager, Hotel Management
Dear Timothy, Thank you for staying with us at Homewood Suites by Hilton Irving-DFW Airport, and for your generous review. We are glad you enjoyed our convenient location next to Dallas/Fort Worth International Airport. Thank you again for taking the time to share your feedback, and we hope you will stay with us again soon. Sincerely,Adrian PerezGeneral Manager
