Ratings based on 991 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Great customer service, clean and in the back of the hotel is the Boardwalk with several restaurants to choose from and a beautiful view of a pond.
by A verified traveler from Denver
Posted 9 Apr 2024
by A verified traveler
Posted 8 Apr 2024
Very nice room, nice gym, amazing experience.
by A verified traveler
Posted 7 Apr 2024
The entry area downstairs was very fancy, but you get up to the room and the entry light was burned out and the sofa material caught my attention because it was so thin and worn looking. The desk phone wasn't plugged in so we couldn't call down to the desk to ask a question. Also, we were informed that breakfast was $22 per person!!! We went to McDonald's instead...I can say that we felt the hotel was very overpriced and we likely wont be back.
Comment from Hotel Management
8 Apr 2024 by Sean D, Hotel Management
I am very sorry that you had an inconvenience while staying with us. However I want to thank you for your feedback as this helps us to improve.
by A verified traveler from Peachtree city
Posted 24 Mar 2024
Everything at thia hotel was great except, House keeping. I left a $10 tip on the counter in the AM and when I returned that evening the $10 was gone but the room was not made up. Told the 2 house keepers down rhe hall and they said they would take care of it sortly. Than they disappeared. Had to speak to the front desk. I don't spend the money to stay at the Hilton to make my own bed! The pandemic has been over for years!
Comment from Hotel Management
26 Mar 2024 by Sean D, Hotel Management
I am sorry about that. We have returned back from covid and go to every room every day unless there is a do not disturb. They do a light cleaning which should include making the bed. I have your room number and dates of stay so I will relay those on to the housekeeping team to handle. Hopefully that hasn't soured you on us for the future.
by A verified traveler
Posted 18 Mar 2024
nee to add automatic coffee/latte machines. the personnel, as well as the waiting time to get a Starbucks coffee is horrible!!!
Comment from Hotel Management
26 Mar 2024 by Sean D, Hotel Management
Starbucks is usually one of our guest favorite spots. I am assuming it was something unusual going on. Hopefully we will see you again.
by A verified traveler
Posted 11 Mar 2024
Great Service. Beautiful hotel, wonderful area, very family friendly and extremely clean. Will continue to stay at this hotel exclusively when in Plano.
Comment from Hotel Management
26 Mar 2024 by Sean D, Hotel Management
Thank you for the kind review.
by A verified traveler
Posted 11 Mar 2024
Better than expected. Definitely worth it.
Comment from Hotel Management
26 Mar 2024 by Sean D, Hotel Management
Thank you for the kind review.
by A verified traveler
Posted 8 Mar 2024
Very Nice and Accommodating
Comment from Hotel Management
26 Mar 2024 by Sean D, Hotel Management
Thank you for the kind review.
by A verified traveler
Posted 4 Mar 2024
Everything was great
Comment from Hotel Management
26 Mar 2024 by Sean D, Hotel Management
Thank you for the kind review.
