Ratings based on 964 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
by A verified traveler from Southfield
Posted 30 Apr 2024
Large, lots of activity, like being in a small town. Bathroom was small.
Comment from Hotel Management
1 May 2024 by FrontOfficeManager, Hotel Management
Dear Sandra,Thank you for choosing the Hilton Anatole and for the 5-star review! I look forward to welcoming you back on your next visit to Dallas.
by A verified traveler
Posted 28 Apr 2024
Excellent
Comment from Hotel Management
29 Apr 2024 by Hilton Anatole, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 27 Apr 2024
.
Comment from Hotel Management
29 Apr 2024 by Hilton Anatole, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 24 Apr 2024
Lots of kids in the adults only side of the pool while me and my wife were trying to relax. Hotel tried to charge us for valet even though we self parked and had to argue with them to get it refunded. Food and drinks outrageously overpriced and food was just ok. Could’ve stayed at a Double Tree and gotten the same experience. Hotel itself was beautiful though especially inside the atrium.
Comment from Hotel Management
24 Apr 2024 by Hilton Anatole , Hotel Management
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.
by A verified traveler
Posted 24 Apr 2024
My biggest disappointment was the water pressure of lack there of. To take a bath or shower took forever. First night there wasn’t any hot water. Second night it took 35mins to fill half a bath. Our first night the AC wouldn’t go below 72. Reported to front desk and maintenance came right away and fixed us up. The guest rooms seem dated compared to the rest of the facility. There were several conventions going on at the same time and I felt the whole resort handled it well. I did fall my second night on a lime someone had discarded on the tile floor next to the ballroom o believe it was called. 2 employees seen and scooped the lime right up but didn’t check to see if I was okay or anything. Which was a bit disappointing and I did report this to the front desk. Thankfully I had my husbands arm and primarily landed on my left knee otherwise I would of been flat on my back from as fast as I was walking and as slick as the piece of lime was against the tile.
Comment from Hotel Management
25 Apr 2024 by Hilton Anatole, Hotel Management
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.
by A verified traveler
Posted 23 Apr 2024
Terrible service. Checking in the gentleman was on his phone and wasn’t very pleasant.
Comment from Hotel Management
24 Apr 2024 by Hilton Anatole, Hotel Management
Thank you for taking the time to share your experience at the Hilton Anatole with us. Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests.
by A verified traveler
Posted 23 Apr 2024
Besides the fire alarm going off everything was good
Comment from Hotel Management
24 Apr 2024 by FrontOfficeManager, Hotel Management
Dear Ariel,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.
by A verified traveler
Posted 22 Apr 2024
It was good
Comment from Hotel Management
25 Apr 2024 by Hilton Anatole, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 21 Apr 2024
Beautiful property, the refurbished tower is amazing. All the staff that we met were friendly and professional. The fitness center is sad and run down. It does not reflect well in comparison to the rest of the facility. The Media Bar and Grill is wonderful for breakfast but lunch and dinner are pretty awful.
Comment from Hotel Management
25 Apr 2024 by Hilton Anatole, Hotel Management
We're so glad you enjoyed your stay at the Hilton Anatole. However, it is disappointing to discover our fitness center and food and beverage accommodations left a different impression. Your feedback is greatly valued and please know that enhancements are already in the works to improve our guest experience at our historic Dallas hotel.
