Ratings based on 1,252 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
The property did not disclose when booking they were under constructuon. They had closed the gym as well, shut off the water at one point and the toilet in my room wasnt flushing. To top it off when i booked the parking was free however when i arrived they had started charging amd wouldnt wave it. This was my local hotel for Dallas travel but i will not be staying here again.
Comment from Hotel Management
18 Apr 2024 by Ana, Hotel Management
We are sorry we were not able to provide you with the quality of services you deserve. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again
by A verified traveler
Posted 9 Apr 2024
We had a great stay up until the last two days where there was construction going on, making it difficult to relax.
Comment from Hotel Management
9 Apr 2024 by Staff, Hotel Management
Thank you for your feedback regarding your stay with us. We are pleased you enjoyed your stay and will look forward to seeing you again in the future.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Ana, Hotel Management
Thank you for your feedback! We are happy that you have a great stay with us. we hope we see you gain soon.
by A verified traveler
Posted 2 Apr 2024
This property just started a renovation and they need it. Our room had mold, dirt, garbage and food crumbs, stained and torn couch and chair, peeling paint and the floor was always damp. They did offer to switch our room but we had already unpacked our family of 4 and by the looks of the rest of the hotel (lots of water damage, peeling paint, mold in the lobby/ breakfast area ) we didn’t think it would make a difference. This was not a hotel worth the amount we paid for it. Maybe half but I have stayed at higher end hotels for the same amount. Very disappointed. Emailed the general manager and did not hear back.
I hope the renovations make a difference because this property was absolutely disgusting. The staff was wonderful.
Comment from Hotel Management
2 Apr 2024 by Ana, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
13 Apr 2024 by Staff, Hotel Management
Thank you for your feedback. We are pleased you enjoyed your time with us. We look forward to seeing you again in the future.
by A verified traveler
Posted 16 Mar 2024
Like the area
Comment from Hotel Management
19 Mar 2024 by Ana, Hotel Management
Thank you for your feedback! We will look forward to a return visit. Thanks again.
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
5 Apr 2024 by Staff, Hotel Management
Thank you for your positive review regarding your stay with us. We are pleased you enjoyed your visit. We will look forward to seeing you again in the future. Thank you.
by A verified traveler
Posted 10 Mar 2024
Not helpful staff
Comment from Hotel Management
19 Mar 2024 by Ana, Hotel Management
Thank you for your feedback regarding your recent stay with us. We are sorry that you are unhappy with your stay. We hope you allow us another opportunity to serve you in the future.
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
2 Mar 2024 by Staff, Hotel Management
Thank you for your positive review. We are pleased you enjoyed your stay with us. We will look forward to seeing you again in the future. Thanks again.
by A verified traveler
Posted 25 Feb 2024
The hotel was great, but after paying for the hotel, I had to pay to park on the hotel parking lot!
Penny pinching! NOT GOOD!
Comment from Hotel Management
26 Feb 2024 by Staff, Hotel Management
Thank you for your feedback regarding your recent stay with us. We are the lowest in parking charges as it pays for the overnight security officer. We are pleased you enjoyed your time with us and hope to see you again in the future. Thank you.
