Ratings based on 696 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Equipment and maintenance were sub par. TV was not hooked up necessary equipment, although staff member tried to assist, they were unable because they were the only staff member available for front desk as well. Also, phone was not hooked up in room to call front desk. We moved to a different room. Still saw evidence of DIY maintenance throughout the hotel.
Comment from Hotel Management
12 Jun 2024 by Hotel Manager, Hotel Management
Dear Gina,Thank you for your feedback. We apologize for the equipment and maintenance issues you encountered during your stay. Your comments are valuable, and we will address these concerns promptly to ensure a better experience for our guests.We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Very easy to the main roads,Staff was excellent also.
Comment from Hotel Management
10 Jun 2024 by Hotel Manager, Hotel Management
Dear Randall,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our location convenient and that you had an excellent experience with our staff. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Very nice
Comment from Hotel Management
10 Jun 2024 by Hotel Manager, Hotel Management
Dear Chancie,Thank you for your positive review! We're delighted to hear that you found your stay very nice. If there's anything specific you enjoyed or any areas where you feel we could improve, please let us know. Your feedback is valuable to us, and we look forward to welcoming you back for another great experience.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jun 2024
Manager promised us a refund for our stay and waited until we left then spoke with Expedia and refused the refund. The hotel is dirty disgusting run down stinks the pool is disgusting the manager is a creep and makes you feel very unsafe. The elevator makes odd noises and skips
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Paxton,I sincerely apologize for the experience you had during your stay. Your feedback is concerning, and I assure you that we take these matters very seriously. I will personally investigate this issue to ensure it is addressed appropriately. We strive to provide a safe and comfortable environment for all our guests, and I regret that we fell short in your case. Please know that your comments will be shared with our staff for immediate action. Thank you for bringing this to our attention.Sincerely,Hotel Manager
by A verified traveler
Posted 1 Jun 2024
The entire building is run down and dirty. The place stinks and everything feels sticky. The tubs are stained brown due to lack of upkeep. The pillows were also stained or just dirty. Also overheard one of the people at the front desk tell a customer the nightly rate is always $59 however on experion it was $130 a night.
Comment from Hotel Management
2 Jun 2024 by Hotel Manager, Hotel Management
Dear Paxton,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback regarding the condition of the building, cleanliness issues, and discrepancies in pricing is concerning, and we apologize for falling short of your expectations. Rest assured, we take your comments seriously and will address these issues promptly to ensure a better experience for future guests. We appreciate you bringing these concerns to our attention and hope to have the opportunity to regain your trust in the future.Warm regards, Hotel Manager
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear David,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that made your stay exceptional or any areas where we can improve further, please let us know. Your feedback is valuable, and we look forward to welcoming you back for another fantastic stay whenever you're in the area.Sincerely,Hotel Manager
by A verified traveler
Posted 15 Apr 2024
Overall very clean which was very nice, without leaving too big of a hole in my pocketbook.
Would stay there again.
Comment from Hotel Management
17 Apr 2024 by Hotel Manager, Hotel Management
Dear Dorothy,Thank you for your review and for choosing to stay with us. We're glad to hear that you found our hotel very clean and reasonably priced. Your feedback is important to us, and we're delighted that you would consider staying with us again. If there's anything specific you think we can improve on to earn that extra star next time, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager
by A verified traveler
Posted 5 Apr 2024
Elevator was broken!
Comment from Hotel Management
6 Apr 2024 by Hotel Manager, Hotel Management
Dear Kay,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the broken elevator during your stay. Rest assured, our team is working diligently to resolve this issue promptly. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 30 Mar 2024
Elevators are broke which was kinda an issue when in town for baseball tournament with longs of equipment , our floor had a very overwhelming scent of pot but seemed to be temporary, beds and room were good, BUT word of warning if planning on using pull put bed, its not really a bed its a black mat that is not comfortable at all, they dont provide sheets for.
Comment from Hotel Management
2 Apr 2024 by Hotel Manager, Hotel Management
Dear Landy,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the broken elevators and the temporary overwhelming scent on your floor. Your comments about the pull-out bed are noted, and we will look into improving the comfort and providing sheets for that option. We appreciate your understanding and hope that overall, you had a good experience with us. If there's anything else we can do to improve your stay or if you have any other comments, please let us know. We value your feedback and hope to welcome you back in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 18 Mar 2024
Attendants on duty were polite and informative. The lady in the breakfast area did a fantastic job helping the customers as necessary and the food was tasty. It made my stay great. I'd definitely recommend that location.
Comment from Hotel Management
19 Mar 2024 by Hotel Manager, Hotel Management
Dear Maxie,Thank you for your wonderful review! We're delighted to hear that our attendants were polite and informative and that our breakfast area staff provided fantastic service. We're thrilled that you enjoyed the tasty food and that your stay was made great. We appreciate your recommendation and hope to welcome you back soon!Sincerely, Hotel Manager
