Ratings based on 332 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice hotel
Posted 5 Sep 2022 on HotelsComfortable stay. Good location for us. Across the street from grocery store, cafes.
by A verified traveler
Posted 5 Aug 2022
The staff was very friendly.
by A verified traveler
Clean and Great Water Pressure
Posted 22 Dec 2021 on HotelsStayed here for one night for a business trip. The good: The staff at check-in was quite friendly. The room was very clean. Amazing water pressure and very hot water. The bad: The room ran hot, and I couldn't turn off the floor heating. The refrigerator somehow froze everything even though the setting was correct (I even tried adjusting the setting and got the same results). Additional notes: No water boiler in the room; you have to go to the shared kitchen if you want to heat up water for consumption. I think the place is also understaffed; during check-out, nobody was at the front desk, and there was a note saying that staff was checking rooms. However, this could be attributed to COVID.
by A verified traveler
Posted 28 Sep 2019 on Hotels
Comment from Hotel Management
3 Oct 2019 by reception manager, Hotel Management
안녕하세요 캐주얼하우스 소노입니다.
시간내어 좋은 평점 남겨 주셔서 감사하며,
고객님을 다음에 또 뵐 수 있는 기회가 있길 바랍니다.
좋은 하루 되세요.
by A verified traveler
Posted 31 Jul 2019
Comment from Hotel Management
3 Aug 2019 by SONO, Hotel Management
Thank you for visiting the our hotel :)
Hope you had a good day here.
by A verified traveler
Posted 21 Jun 2019
Comment from Hotel Management
25 Jun 2019 by Reception manager, Hotel Management
Thank you for booking an our hotel :)
Hope see you again!
by A verified traveler
Great value for money
Posted 22 Apr 2019 on HotelsEverything that we needed in terms of room, location and helpful staff. Would definitely stay again.
Comment from Hotel Management
13 Jun 2019 by front manager, Hotel Management
Thank you for your nice review.
I hope see you again.
Have a great day~! :)
by A verified traveler
Nice room
Posted 24 Mar 2019 on HotelsIn the middle of 2 metro station, hence some walk from the metro needed. Very beautiful reno of the cafe at L1. Clean room. Simple breakfast provided.
Comment from Hotel Management
29 Mar 2019 by front manager, Hotel Management
Thank you for visiting SONO and leaving a kind massage.
I hope to see you someday.
by A verified traveler from Washington D.C.
Posted 9 Jan 2019
Nothing nice to say but property was cheap. It was like an old boutique hotel in Upper East or Midtown Manhattan but priced at $50. However, we moved to Eldis Regent nearby paying extra $27 per night, thanks to travel protection plan, because the night worker (owner) said he shouldn't be working at night and 24/7 front desk service is for walk-ins and check-ins. We wanted a key per person but the worker did not want to fill out a paperwork. When I cancelled via Expedia, Expedia called him to verify cancellation and he began yelling at Expedia staff "no English" until I told him he better talk after which he answered to all questions in English to Expedia. This was my first time booking Korean hotel for my business trips (Daegu doesn't have an American one) and it was not disappointing to my expectation of inferior staff as it's not Gangnam.
Comment from Hotel Management
13 Jan 2019 by front manager, Hotel Management
Night staff is not owner, and many things you say are different from the facts..We apologize for the unpleasantness you have felt.
All SONO employees will do our best to serve customers.
Thank you.
by A verified traveler
Posted 29 Dec 2018 on Hotels
Comment from Hotel Management
4 Jan 2019 by Casual House SONO, Hotel Management
Thank you for leaving rate. we will try to provide our customers with better service.
Thank you so much.
