Ratings based on 68 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 3 Jun 2024
The hotel is in excellent condition and classy. Staff are helpful and professional. Facilities are in good condition.
by A verified traveler
Posted 21 May 2024
Overall it was a good stay for us. Only issues were the limited choices of breakfast spread.
Comment from Hotel Management
23 May 2024 by Marketing & Sales Team, Hotel Management
Dear Davy Tan,First of all, we appreciate you choosing our hotel for your holiday, and we apologize for any shortcomings you experienced with the breakfast . We will take this into consideration and improve this service further. Once again, thank you for your recent stay with us, and we would be very happy to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 8 May 2024
We are so glad to stay at this hotel as we did not want to be in the old town - too crowded and touristy. Son Hoi A was as beautiful as the photos and all the staff were so kind and helpful. I was traveling with my elderly mother who needed a lot of care and attention, and they were very patient and aware of her needs. I myself also needed medical attention, and the staff were very good at escorting me to medical Center and translating and helping me understand what my options were. In addition, while quieter than the old town, it was so great to have the local coffees and casual eateries just in the area by the hotel. Thank you to all the staff.
Comment from Hotel Management
23 May 2024 by Marketing & Sales Team, Hotel Management
Dear Sylvia Tsen,Thank you so much for choosing our hotel for your holiday. We greatly appreciate your nice feedback and We will try to work harder to give all valued guests like you better services in the future. Looking forward to welcoming you back to the hotel.
by A verified traveler
Posted 17 Feb 2024
by A verified traveler
Posted 14 Feb 2024 on Hotels
We stayed for 3 nights here as part of our 2 week honeymoon traveling throughout Vietnam. We excited to see Hoi An and stay with this boutique place which looked like just what we wanted from the photos.
We checked in during the Tet holiday & advised on arrival that some services would not be running like the shuttle bus and the market - no issues at all and we were appreciative of the information. We w
Bit of an odd moment when the receptionist suddenly snapped at my husband because he was trying to clarify & understand her response to a question on the map. It was actually funny in an awkward way as I then joked with my husband that he’s never been spoken to like that by an Asian woman despite being married to one!
For me the most disappointing thing was breakfast. the western hot foods, breads, pastries were not fresh. There was little variety and none of it was replenished after 9am if it ran out (we didn’t make breakfast before so couldn’t comment), it was definitely not a 5 star breakfast and progressively worse across three days.
by A verified traveler
Posted 29 Jan 2024 on Hotels
by A verified traveler
Posted 28 Jan 2024
Beautiful hotel in walking distance of the old town. All the staff are very welcoming and attentative.
by A verified traveler
Wonderful experience!
Posted 16 Jan 2024 on HotelsThis was our first trip to Vietnam and we spent majority of time in Hoi An. This hotel was wonderful! We had a great location to walk into town, but still quiet and peaceful at night. The staff are above and beyond accommodating, the breakfasts were wonderful, and the property is well maintained. We were sad to leave!
