Ratings based on 16 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2023
Loved everything about our stay at The Shining Riverside
Comment from Hotel Management
2 Sep 2023 by Hotel Management,, Hotel Management
Dear Katie, Warm greetings from Shining Riverside Hoi An Boutique and Spa! Thank you very much for taking time sharing your good reviews. We all team of Shining Riverside Hoi An Boutique and Spa always make efforts to provide best services to all our valued guests.We are delighted to know that you had great time at Hoi An last time and we are looking forward to welcoming you back to our resort soon.With best regards,
by A verified traveler
Pleasant Stay in Hoi An
Posted 15 Aug 2023 on HotelsI stayed at this hotel for 5 nights in August
Very busy hotel … lots of families / kids
No air conditioning in common areas
Great service in restaurant at breakfast
Free use of bicycles
Good simple breakfast
Mini bar fridge too small for large water bottles snd they are needed as you go through a lot of water … takes ages to cool
Good service
Large pool and shaded in afternoon
Cold aircon in rooms
Large comfortable beds
Small safe - doesn’t fit laptop
Good size balcony with chairs with nice view over fields
Easy walk to old town 1.5 km or short Grab ride
Comment from Hotel Management
16 Aug 2023 by Hotel Management,, Hotel Management
Dear Dominique, Warm greetings from Shining Riverside Hoi An Boutique and Spa! Thank you very much for taking time sharing your good reviews. We all team of Shining Riverside Hoi An Boutique and Spa always make efforts to provide best services to all our valued guests.We are delighted to know that you had great time at Hoi An last time and we are looking forward to welcoming you back to our resort soon.With best regards,
by A verified traveler
Posted 15 Aug 2023 on Hotels
Air conditioning was only partially acceptable and the pool was not clean. Our son developed conjunctivitis after swimming in their pool. We left a day early because hotels conditions.
Comment from Hotel Management
31 Aug 2023 by Hotel Management,, Hotel Management
Dear DanielThank you for your recent visit and for having taken the time to provide us with the feedback.We are so disappointed to hear your feedback.We apologize if this did not meet your expectations. We also cannot find any record of your stay with us. But please rest assured that your feedback is greatly appreciated and we will be check and taken seriously in order to improve the level of service provides to our guests in the future. We wish you and your loved one all the best and please come and stay with us soon.
by A verified traveler
Posted 4 May 2023
Really cute & great boutique hotel option for a stay in Hoi An! Hotel was well designed and nice quality, with all the needed options for a visitor (nice pool, great morning view of fields/river…wake up to the sounds of roosters!, bikes ok property to get around town, motorbike rentals). Staff was super friendly and accommodative, and English friendly. Only minor ding is there wasn’t a bar option really on property. Would definitely return!
Comment from Hotel Management
14 May 2023 by Hotel Management,, Hotel Management
Dear robert ,Thank you for taking the time to leave such a lovely review of your recent stay at Shining Riverside Hoi An Boutique and Spa.I am delighted to see that you enjoyed your stay with us ! I am so proud of each every team member here and the amazing services which they provided, so it fills me with great joy to see all the names you have mentioned. Needless to say we will share your comments with them to show that their commitment to service excellence is noticed by our guestsI look forward to being able to welcoming you again in the not so distant future,Warm Regards ,Hotel Management,
by A verified traveler
Posted 25 Apr 2023
Comment from Hotel Management
17 May 2023 by Hotel Management,, Hotel Management
Dear Loreto ,Thank you for taking the time to leave such a lovely review of your recent stay at Shining Riverside Hoi An Boutique and Spa. I am delighted to see that you enjoyed your stay with us ! I am so proud of each every team member here and the amazing services which they provided, so it fills me with great joy to see all the names you have mentioned. Needless to say we will share your comments with them to show that their commitment to service excellence is noticed by our guests I look forward to being able to welcoming you again in the not so distant future,Warm Regards ,Hotel Management,
by A verified traveler
Posted 18 Apr 2023
Just returned home after 3 weeks in Vietnam. We spent 7 days at the Shining Riverside during our vacation. We are a family of 4 with 2 boys aged 12 and 14. We are still missing the people we encountered at this hotel and we checked out a week ago. I'm not the type of person who typically returns to tye same place twice. But I have tonsay, if we ever return to Hoi An we will absolutely be staying at the Shining Riverside again. It truly felt like home - from the moment we walked in the doorhaving veen greeted by KimChi who was a great first point of contact. She gave us a tour and even walked us directly to our room after providing us with a wrlcome drink. She took extra steps to ensure we were connected with a highly recommended tailor and made many suggestions to help us have the best time in Hoi An. We were also thankfully for Vi who often worked the evening shift. She provided us with recommendatioms for restaurants and activitities, etc.and was such a heartwarming pleasant person to chat with. Trang in the dining area was also the best. My boys loved her and we enjoyed our greetings amd conversations with her. Phuc (spellimg my be incorrect) at the front desk.was also a pleasure and ensured to handle any questions or request we had immediately, as did every other person we encountered. Our room was cleaned very well daily and getting into the spa on 2 different ocassions was, even at the last minute, was hassle free. We felt cared for at this hotel and hospitality amazed
Comment from Hotel Management
1 May 2023 by Hotel Management, Hotel Management
Dear Christa,Thank you for taking the time to leave such a lovely review of your recent stay at Shining Riverside Hoi An Boutique and Spa.It is our joy to know you had a lovely stay with our hotel. Your kind words overwhelm us and I will definitely let the team know, most especially with Kim Chi and Vi on how pleased you were during your stay.We hope and looking forward to having the pleasure of welcoming you back. To enjoy our best available rates and vacation packages, please do visit the hotel's website.Warm Regards ,Hotel Management,
by A verified traveler
Quiet and Peaceful Hotel to Enjoy Hoi An
Posted 13 Mar 2023 on HotelsQuiet and peaceful location away from the main tourist crowd. The hospitality shown by the hotel staff was very friendly and welcoming. Convenient location to visit the famous Old Town of Hoi An.
Comment from Hotel Management
19 Mar 2023 by Hotel Management,, Hotel Management
Dear John,Greetings from Shining Riverside Hoi An Boutique and Spa!Thank you very much for your choosing Shining and taking your valuable time to share your positive comment. We are very happy to learn that you had a wonderful stay with us, especially your comments regarding to the friendliness of our team member, food and standard services. We do hope that this positive review will help our future guests to make a decision to visit us.One again, thank you and we look forward to the pleasure of welcoming you back to Shining Riverside Hoi An Boutique and Spa.With warm regards,Hotel Management,
by A verified traveler
Stunning hotel
Posted 5 Mar 2023 on HotelsGorgeous hotel, we stayed in the executive suite and it was one of the most beautiful rooms and views I have ever seen. Drinks were great, delicious food, stunning location. Could not ask for more! The staff made our stay incredible too; Hau, Ai, Vy, Quoc and Trang really stood out as going above and beyond- we decided to stay for an extra night as we loved the hotel and pool so much and the staff did everything they could to make our room change seamless. Would 100% recommend!
Comment from Hotel Management
19 Mar 2023 by Hotel Management,, Hotel Management
Dear ashley,Greetings from Shining Riverside Hoi An Boutique and Spa!Thank you very much for your choosing Shining and taking your valuable time to share your positive comment. We are very happy to learn that you had a wonderful stay with us, especially your comments regarding to the friendliness of our team member, food and standard services. We do hope that this positive review will help our future guests to make a decision to visit us.One again, thank you and we look forward to the pleasure of welcoming you back to Shining Riverside Hoi An Boutique and Spa.With warm regards,
by A verified traveler from Viet nam
Posted 10 Jul 2020
Khách sạn rất đẹp, nhân viên thân thiện! Phòng sạch sẽ, ăn sáng rất ngon.
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
3 Feb 2024 by Hotel Management,, Hotel Management
Dear Yannis, Warm greetings from Shining Riverside Hoi An Boutique and Spa! Thank you very much for taking time sharing your good reviews. We all team of Shining Riverside Hoi An Boutique and Spa always make efforts to provide best services to all our valued guests.We are delighted to know that you had great time at Hoi An last time and we are looking forward to welcoming you back to our resort soon.With best regards,
