Ratings based on 261 Verified Reviews

3.8 out of 5
78% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Awesome hotel close to everything!

Posted 20 Feb 2023 on Hotels
3 out of 5
by A verified traveler

Posted 20 Jul 2022
This hotel was in a convenient location. 5 min walk to the beach! It’s on a very main road though so you can hear honking late at night and early in the morning. There is a 24 hour minimart right next door that was convenient and an ATM. We rented a motorbike from the hotel which was also convenient. We have been overwhelmed with how friendly staff have been in Vietnam and just didn’t get that vibe from this hotel. There was a buffet breakfast 2 mornings (it was so-so, and the staff seemed very confused that we wanted to eat there and we would pay, it wasn’t included in our room rate) and then the third morning the restaurant was empty. When we asked about breakfast they said that it was a-la-cart and you had to order the day before. When our motorbike ran out of gas at night and the gas station was closed, we walked the bike back to the hotel and they showed us Google translate on their phone “bike broken, you pay”. Da Nang was a really busy city, not to our taste and I think the hotel just didn’t add anything great to our trip.
Comment from Hotel Management
27 Jul 2022 by SOCO HOTEL DA NANG, Hotel Management
Dear Valued Customer, Thank you so much for your stay with us. We would like to apology about what made you felt uncomfortable during your stay. This have been report to our manager for improving services and training purpose. Best wishes for your. Best Regards.
5 out of 5
by A verified traveler

Posted 13 Jun 2022
Staff was really friendly. Rooms were really clean, comfortable, and spacious.
Comment from Hotel Management
14 Jun 2022 by Viet Tran (Guest Relations Manager), Hotel Management
Dear Mr. Jason, Thank you so much for your kind review on Expedia. Such an honor to have you here. Best wishes for you and your family, we are looking forward to welcoming you back again. Best Regards.
2 out of 5
by A verified traveler

Value of what you pay for

Posted 9 Feb 2020 on Hotels
The check in reception can only speak 10% English, super difficult to communicate. The check out reception is a lot better, at least 60%. II don’t expect the reception can speak another language in different country, but have to have a way to communicate . The worst thing I don’t like is the toilet is right next to the shower without any separation, so every time after you take the shower, the toilet will be wet. You need to take the toilet paper to a safe place to make sure won’t get wet. The housekeeping is doing a good job, the room is clean. To be fair, you only pay US$20 for a night, you cannot expect anything, but those are the things for the improvement.
5 out of 5
by A verified traveler

Posted 12 May 2019 on Hotels
Comment from Hotel Management
23 May 2019 by Viet Tran (Sales OTA Manager) , Hotel Management
Dear Valued Customer, Warmest Greetings from Song Cong hotel Da Nang ! Thank you so much for your stay and your kind comments for us ! So great to hear that you loved and enjoyed our hotel. Your kind compliment has been shared to entire team to motivate them in keeping up the good works and strive harder for customer's satisfaction. Once again, thank you so much and we are looking forward to welcoming you back soon and making your next stay even more enjoyable! Best regards,
4 out of 5
by A verified traveler

Posted 1 Apr 2019 on Hotels
Overall okay. Near the beach but a bit far away from town for walking distance.
Comment from Hotel Management
2 Apr 2019 by Vu Xuan Hoang (Guest Relations Manager), Hotel Management
Dear Valued Customer, Warmest Greetings from Song Cong hotel Da Nang ! Thank you so much for your stay and your kind comments for us ! So great to hear that you loved and enjoyed our hotel. Your kind compliment has been shared to entire team to motivate them in keeping up the good works and strive harder for customer's satisfaction. Once again, thank you so much and we are looking forward to welcoming you back soon and making your next stay even more enjoyable! Best regards,
5 out of 5
by A verified traveler from Bedfordshire

Posted 28 Feb 2019
In a great position.close to the beach. Good breakfast. And staff more than helpful. Would stay there again.
Comment from Hotel Management
1 Mar 2019 by Song Cong Hotel Da Nang, Hotel Management
Dear Valued Customer, Warmest Greetings from Song Cong hotel Da Nang ! Thank you so much for your stay and your kind comments for us ! So great to hear that you loved and enjoyed our hotel. Your kind compliment has been shared to entire team to motivate them in keeping up the good works and strive harder for customer's satisfaction. Once again, thank you so much and we are looking forward to welcoming you back soon and making your next stay even more enjoyable! Best regards, Hoang Vu (Guest Relations Manager)
5 out of 5
by A verified traveler

Posted 24 Feb 2019
I liked the distance to beach and amenities Fabulous position.staff were fantastic. Would stay at this hotel again
Comment from Hotel Management
1 Apr 2019 by Vu Xuan Hoang (Guest Relation Manager), Hotel Management
Dear Valued Customer, Thank you for choosing Song Cong Hotel as a destination for your holiday and taking your time for valuable feedback here. So great to receive your sweet words for us here. We sincerely appreciate your kind compliment on our through insight hotel service which is very useful for upcoming traveller. Your feedback is also one of the biggest motivations for our staff to continue their devotions on working well. Once again, thank you for your stay and we do hope to welcome you back soon for another vacation in a near future. Wish you all the best ! Best regard,
5 out of 5
by A verified traveler

Posted 24 Feb 2019
Comment from Hotel Management
2 Apr 2019 by Vu Xuan Hoang (Guest Relation Manager), Hotel Management
Dear Valued Customer, Thank you for choosing Song Cong Hotel as a destination for your holiday and taking your time for valuable feedback here. So great to receive your sweet words for us here. We sincerely appreciate your kind compliment on our through insight hotel service which is very useful for upcoming traveller. Your feedback is also one of the biggest motivations for our staff to continue their devotions on working well. Once again, thank you for your stay and we do hope to welcome you back soon for another vacation in a near future. Wish you all the best ! Best regard,
2 out of 5
by A verified traveler

Posted 28 Jan 2019 on Ebookers
Comment from Hotel Management
29 Jan 2019 by Song Cong Hotel Da Nang, Hotel Management
Dear Susan, Warmest Greeting from Song Cong Hotel, Thank you so much for your stay and taking the time to share your experience during your stay here. Besides, we want to sincerely apologize for any discomfort you had experienced during your stay. We are to regret to learn that some our services did not meet all your expectations. We are reviewing all field you highlight and much more training will have been carried on daily basis to improve quality as well as service. About your oppinion, we have informed to Hotel Management, we would resolve it in soonest. Please be assured that what you have experienced certainly does not reflect the type of Song Cong Hotel service we strive to provide. Once again thank you for your time to post and do hope to welcome you back soon for better vacation in a near future! Best regards, Vu Hoang Guest Relations Manager
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