Ratings based on 988 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
A great hotel in a perfect location. Walking distance to the Old Town without being right in the centre of it, which can be hectic. Staff were friendly and helpful and went out of their way to assist us when we needed it.
The spa was one of the best I have ever been to.
Comment from Hotel Management
5 May 2024 by Tram Nguyen (Ms.) - Front Office Talent, Hotel Management
Xin chao Lisa,Thank you so much for your wonderful review on Expedia. We greatly appreciate the time and effort you spent on sharing your real experience about RiverTown resort and spa.We take great pleasure in knowing that we have succeeded in making your visit to Hoi An an amazing and relaxing one. We are so thankful for your compliments about our extremely nice and polite staff, perfect location, best spa service. Your sincere comments will help us with our continuously effort to improve the service quality.Thank you again for choosing RiverTown resort and spa and do hope to have the pleasure of welcoming you back in the near future.Tram Nguyen (Ms.)Front Office Talent
by A verified traveler
Posted 26 Apr 2024
Staff was very efficient and helpful
Comment from Hotel Management
5 May 2024 by Tram Nguyen (Ms.) - Front Office Talent, Hotel Management
Xin chao Subhash,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tram Nguyen (Ms.)Front Office Talent .
by A verified traveler
Posted 17 Apr 2024
Great value and very luxurious for the price w friendly staff and an all inclusive breakfast buffet w/ 2 pools…1 for families and 1 for adults. Within walking distance to Hoi An attractions.
Comment from Hotel Management
20 Apr 2024 by Tram Nguyen (Ms.) - Front Office Talent, Hotel Management
Xin chao George,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tram Nguyen (Ms.)Front Office Talent .
by A verified traveler
Posted 7 Apr 2024
A beautiful and tranquil hotel which sits in its own lovely gardens. With two pools to choose from and other great facilities like a gym, wellness centre, use of bikes this place is a gem.
Comment from Hotel Management
13 Apr 2024 by Huong (Ms) Front office talent, Hotel Management
Xin chao Quentin, Warmest greeting from RiverTown resort and spa.On behalf of hotel Management as well as staff members, I would like to express my sincere thanks to your excellent reviews on Expedia. Your wonderful compliments about our nice swimming pool, nice hotel with lovely garden, professional service are a meaningful gift for all staff to nonstop their improvements in job to bring guests the most enjoyable experience Once again, thanks so much for choosing RiverTown resort and spa and giving us such nice feedbacks. We do hope to welcome you back in the nearest future.Sincerely YoursHuong (Ms.)Front Office Talent
by A verified traveler
Posted 5 Apr 2024
We would have loved to stay more than one night in this lovely hotel. The staff were friendly and helpful. The location was perfect to walk to the night market. Lastly, the buffet breakfast had a wide variety of food to cater for everyone. We would definitely stay here again.
Comment from Hotel Management
20 Apr 2024 by Tram Nguyen (Ms.) - Front Office Talent, Hotel Management
Xin chao Tu,Thank you so much for your wonderful review on Expedia. We greatly appreciate the time and effort you spent on sharing your real experience about RiverTown resort and spa.We take great pleasure in knowing that we have succeeded in making your visit to Hoi An an amazing and relaxing one. We are so thankful for your compliments about our extremely nice and polite staff, nice location at the hotel with excellent food and drink service, best restaurant and breakfast ever. Your sincere comments will help us with our continuously effort to improve the service quality.Thank you again for choosing RiverTown resort and spa and do hope to have the pleasure of welcoming you back in the near future.Tram Nguyen (Ms.)Front Office Talent
by A verified traveler
Posted 31 Mar 2024
The pool and garden areas are beautiful and well maintained. The restaurant has great food choices and the staff is kind and friendly. Rooms are comfortable and clean. Super easy to get into the ancient town. We loved our stay. Would absolutely return!
Comment from Hotel Management
3 Apr 2024 by Tram Nguyen (Ms.) - Front Office Talent, Hotel Management
Xin chao Vanessa,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tram Nguyen (Ms.)Front Office Talent .
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
20 Apr 2024 by Tram Nguyen (Ms.) - Front Office Talent, Hotel Management
Dear Kirk,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your perfect stay at our resort. It is always a pleasure to receive positive review score like yours. We really enjoyed having you stay with us.We are thrilled that you have had such a gorgeous memory and we do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tram Nguyen (Ms.)Front Office Talent
by A verified traveler
Posted 14 Mar 2024
Great location - comfortable walking distance to the town center yet distant enough to avoid bustling crowds.
Great and helpful staff!
Comment from Hotel Management
17 Mar 2024 by Tram Nguyen (Ms.) - Front Office Talent, Hotel Management
Xin chao Ahmad Hairi,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tram Nguyen (Ms.)Front Office Talent .
by A verified traveler
Posted 18 Feb 2024
In general, we highly appreciate the resort. However, it should be noted that there is a minor concern regarding the room reservation on the riverside. Regrettably, the presence of a metal bridge nearby has resulted in some noise disturbances.
Comment from Hotel Management
20 Feb 2024 by Huong (Ms) Front office talent, Hotel Management
Xin chao Roy,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service. We are really sorry about the noise from the bridge. Actually, it is out of our control. We hope the goverment will build another new one soon. Next time, if you come back to us, we will take well noted and arrange a room in quieter area for you.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Huong (Ms.)Front Office Talent
by A verified traveler
Posted 15 Feb 2024
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Comment from Hotel Management
20 Feb 2024 by Huong (Ms) Front office talent, Hotel Management
Dear Marie-anne,Thanks so much for choosing RiverTown resort and spa to stay and had great experience with us.Your excellent rating is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in RiverTown resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Huong (Ms.)Front Office Talent
